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There are several threads on here about whether to bring the slides in when on jacks or on ride level. The only time my slide ever had retract issues was when I retracted one while on the jacks and it looked like your pic, even though the bus was level on the jacks. So...by level, do you mean level on the jacks? If so, retract the jacks, get the air ride inflated, and cycle the slide. If that's the pic while actually on the air ride, might check the ride height/level.
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