Community Forums

vtwinwilly · 02-01-2019, 02:47 PM

Quote:

Originally Posted by CountryB

This adapter will work https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

Mike,

That looks like a winner!

The box in the picture says "Output = 14vdc" Should be good enough to keep the Mobley awake based on info from the other thread.

Have you confirmed that output voltage on your unit?

Only other thing I'd be worried about are some of the negative reviews where folks complain about not getting the same item shown in the photos (and they have pictures to prove it).

Thanks for the link.

Bill B

CntryCoachRV · 02-01-2019, 03:08 PM

Quote:

Originally Posted by brobox

For as much as you are getting for $20. a month, I sure wouldn't complain about an activation fee. Verizon even charged that for my new phone and I am a 20 year customer.

I agree.

CoachStreamr · 02-01-2019, 03:39 PM

Quote:

Originally Posted by vtwinwilly

Mike,

That looks like a winner!

The box in the picture says "Output = 14vdc" Should be good enough to keep the Mobley awake based on info from the other thread.

Have you confirmed that output voltage on your unit?

Only other thing I'd be worried about are some of the negative reviews where folks complain about not getting the same item shown in the photos (and they have pictures to prove it).

Thanks for the link.

Bill B

I sent a message this morning asking what the output voltage is to the seller (Zim-5):

Reply

Quote:

Our adapter works just over 13 volts. when we designed it we knew that if the voltage was close to 12 volts it could cause the devise to go to sleep. Geoff

I would think we want to be in the mid range or 13.6v.

.

CoachStreamr · 02-01-2019, 03:59 PM

WOW, already received my Mobley, it was overnighted.

.

Isaac-1 · 02-01-2019, 04:53 PM

I am doing some testing today using a bench top variable power supply to power the new Mobley set to time out after 30 minutes, so far it is shutting down as about 31 minutes with voltages up to 12.9VDC, I am testing at 13.1VDC right now. For those that are curious the amp draw seems to fluctuate between 40 - 290 ma with 1 wifi connection with little reasoning other than it averages towards the upper 1/3 of that range while doing a fast.com speed test with 1 wifi connection.

Isaac-1 · 02-01-2019, 06:02 PM

Still shutting down on 30 minute timeout at 13.1V giving up for tonight, will get back to testing over the weekend

brobox · 02-01-2019, 06:49 PM

Quote:

Originally Posted by vtwinwilly

Follow-up

Mobley arrived a few days after I posted my comments above.

Now that I've got this thing there's one thing I wish I'd known before I purchased. The Auto Shut off feature is annoying. It was originally set to 30 minutes, and I changed it to 2:00 hours. There is no longer a "Never Shutoff" option as of firmware update 1.0.3 .

This was not what I thought I was signing up for.

Sorry.. . a little frustrated and just needed to vent!

If anyone has clear advice on how to resolve the 2 hour time out. . . I'm all ears!

Have you tried it yet? I have the firmware update 1.0.3 ad has not timed out yet since all the internet hype 6 months ago. It's on 24/7 monitoring my MH while it's in storage.

brobox · 02-01-2019, 06:59 PM

Quote:

Originally Posted by vtwinwilly

Follow-up

Mobley arrived a few days after I posted my comments above.

Others say to just pull the SIM card and put it in a NetGear Unite Explore hotspot. But AT&T now locks the SIM. This leads to discussions of PUKs and PINs in SIMs and no clear advice on how to obtain or change any of these.

This was not what I thought I was signing up for.

Sorry.. . a little frustrated and just needed to vent!

If anyone has clear advice on how to resolve the 2 hour time out. . . I'm all ears!

Have you tried it yet? I have the firmware update 1.0.3, it has not timed out yet since all the internet hype 6 months ago. It's on 24/7 monitoring my MH while it's in storage.

aether_one · 02-01-2019, 07:03 PM

Quote:

Originally Posted by brobox

For as much as you are getting for $20. a month, I sure wouldn't complain about an activation fee. Verizon even charged that for my new phone and I am a 20 year customer.

They tried that crap with me and lost a customer for life after having 3 phones with them for over 15 years.

brobox · 02-01-2019, 07:15 PM

Quote:

Originally Posted by tfryman

They tried that crap with me and lost a customer for life after having 3 phones with them for over 15 years.

One less using the bandwidth

I remember when cell phones were free with a 2 year renewal, not anymore. One could move to one of the "free" phone carries, but they do not work well once leaving the Interstates.

BTW, with paying the new activation fee my bill for 2 phone went down from $134 per mo to $80. with unlimited talk and text which I didn't have before. Well worth the $45. activation fee for the new phone and plan.

aether_one · 02-01-2019, 07:27 PM

Quote:

Originally Posted by brobox

One less using the bandwidth

I remember when cell phones were free with a 2 year renewal, not anymore. One could move to one of the "free" phone carries, but they do not work well once leaving the Interstates.

BTW, with paying the new activation fee my bill for 2 phone went down from $134 per mo to $80. with unlimited talk and text which I didn't have before. Well worth the $45.

Actually, that's 3 less people using the Verizon bandwidth.

Now-a-days we have unlimited talk/text and 8 Gb data per phone that rolls over monthly and pay $70 per month total for 2 phones on AT&T which also allows tethering data from the phones. Never an activation fee when upgrading the phones.

CoachStreamr · 02-01-2019, 08:12 PM

Quote:

Originally Posted by Matt D

Once we receive our Mobley, I will activate it using one of 2 methods:

1. Calling 866-895-1099, enter phone number assigned to Mobley and follow prompts.

Or

2. Go Online to: Att.com/activations , enter Phone number associated with Mobley and follow prompts.

I hope this helps,

-Matt

I'm going to activate ours tomorrow morning. Sounds like we have to get the proper SIM info to AT&T as they will not have the right info in their system to what was shipped - common issue I guess. I don't want to try tonight with the night shift Reps.

Is this the number everyone is using to activate their Mobley: 866-895-1099

If not, what other number?

.

Isaac-1 · 02-01-2019, 09:15 PM

I used the number from the pop up window at the AT&T online activation page sorry I don't recall the number off hand. Though it did take a few rounds to get the customer rep to understand the problem and to understand that the Mobley does not have a keyboard or a display.

Hit_the_Rhod · 02-02-2019, 06:47 AM

Quote:

Originally Posted by CntryCoachRV

Rick said he nor his supervisor weren’t authorized to waive the activation fee, he suggested calling customer service after I receive the Mobley device and ask for waiver. I will try that.

Ray, they told me that too, I said, well, that is a deal breaker. I'm not paying the activation fee now on a "possibility" that customer service "might" waive it down the road, so we need to get that settled right now.

On a side note. I asked and was told that I had 14 days to cancel the order. When asked when the 14 days started, I was told from the day I ordered . . . That is incorrect. The terms and conditions clearly state that the 14 days begin when the device(s) is activated by the customer . . .sooooo, if it takes 7 days to get to you, two days for you to get around to activating, instead of the 5 days remaining they would like you to THINK you have, you actually have 14 days from when you activate, per the T&C.

Ray, I would call Customer service now, tell them you want the activation fees waived, if they say no, ask to be transferred to the Loyalty Dept. If THEY say no as well, tell them that you are going to refuse to accept the devices when they arrive, and cancel your service. If you have to go that far, they will probably waive the activation fee at that point.