I think we have all heard a lot of the good, the bad, and the ugly over the last several months...but at the expense of once again, being called an Entegra cheerleader...
This morning at 7:30 AM I called Entegra Service; Danni answered the phone (she is the Entegra Service Scheduler). Having lost a passenger side mirror on an Ohio toll booth post, I could either drive via cameras headed toward the busy East Coast, or maybe, just maybe, Entegra could help me in an emergency situation. ONCE AGAIN, the best customer service company in the INDUSTRY came through. Danni called me back and said they could work me in and do the replacement labor Friday morning. I called her back and said I could get the part and be at Entegra by noon. I got there....service met me outside, got in the coach (this is Thursday afternoon). So a shout out to the SERVICE MANAGER as well. I didn't have to call Joyce; didn't have to ask any favors, just had to ask could they help me out. They did, big time!
Yes, I was able to pick up the new mirror in Elkhart (rather than rely on Jayco parts; it was probably significantly cheaper that way as opposed to going to a dealer). But my view of the new servicing scheduling approach; yes they will be busy, but they will also be more efficient. I like it!
Linear Mode
