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Old 03-23-2017, 12:23 PM   #15
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Who handles the Allison updates, Cummins or Spartan?
Allison Transmission is a separate company. Updates are handled by an Allison shop only. Very propitiatory.
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Old 04-09-2017, 06:56 PM   #16
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Got an note from Entegra and Cummins on this recall. Interestingly, Cummins will supply the parts but we get to pay the labor???Estimated time 2.5 hours @ ???? How does it work that I have a top of the line motor with a 3 year warranty that has not expired has a recall that I am required to pay for the labor to fix it??

In addition, it must be done by June 2, 2017 or Cummins will not cover the parts either.

I have put a service appointment request onto Cummins last week on the internet. No response as of yet.

My confidence level in Cummins support is starting to get a bit shaky. I am going to contact the Cummins dealer in my area to try to get something scheduled as soon as possible. Will keep you all informed.
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Old 04-09-2017, 09:25 PM   #17
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Got an note from Entegra and Cummins on this recall. Interestingly, Cummins will supply the parts but we get to pay the labor???Estimated time 2.5 hours @ ???? How does it work that I have a top of the line motor with a 3 year warranty that has not expired has a recall that I am required to pay for the labor to fix it??

In addition, it must be done by June 2, 2017 or Cummins will not cover the parts either.

I have put a service appointment request onto Cummins last week on the internet. No response as of yet.

My confidence level in Cummins support is starting to get a bit shaky. I am going to contact the Cummins dealer in my area to try to get something scheduled as soon as possible. Will keep you all informed.


Ralph,
I would check this out with Cummins as the engine has a 5 year warranty.
Richard
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Old 04-09-2017, 09:29 PM   #18
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Ralph,
I would check this out with Cummins as the engine has a 5 year warranty.
Only on the first owner, second or later owners are not covered from what Cummins has told me.
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Old 04-09-2017, 09:35 PM   #19
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Only on the first owner, second or later owners are not covered from what Cummins has told me.


Do you know he's not the first owner, I don't.

Ralph,
If you can't get anywhere with Cummins call Spartan at 1 800 543 4277 and ask for Scott Wixson.
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Old 04-10-2017, 04:37 AM   #20
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Quote:
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Only on the first owner, second or later owners are not covered from what Cummins has told me.
I am the second owner of a coach and Cummings engine. I had a problem last summer and they honored the 5 year warranty... There was a $100 deductible, as I was in the last year of warranty, but everything else was covered.
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Old 04-10-2017, 05:23 AM   #21
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Ralph, I don't know if this fits your situation, but I had a voluntary recall on the fuel filter on my previous MH. The fuel filter was located in an impossible to get to location. If I wanted it moved to the front of the engine, they paid parts, I had to pay labor as I was the second owner. I also thought it was strange, but worth it to me.
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