we all spend a significant amount of money to own any coach. I too have had issues which I've documented but there is nothing I can say bad about Entegra.
I had the coach in the shop last week. My mechanic called and said... Ive been doing this for almost 20 years and I've never seen a manufacturer do what Entegra did.
I recently mentioned this to Tadd what Entegra CS had done and how I was shocked and very appreciative...his comment was, "it all starts with joyce... she's wonderful. I'm glad it worked out that way."
My opinions of Joyce and Tadd couldn't be farther from Shardan's. I'll be very candid, I find them to be wonderful people, who are sincere, real, caring, thoughtful and more than helpful. They have taken such great care of us that we are buying another coach in large part... because of Joyce. Joyce has never told me something was "good enough" when I felt otherwise. In fact, in the past Joyce was going so far to ensure our happiness that I mentioned there was no need to expedite shipment of parts when we weren't going to be using the coach for a couple weeks. Save the money send them ground.
This is only my opinion but I believe this is more than just a product I'm purchasing, I believe it's a partnership of many people and I just happen to be the lucky one who gets to play in the end product. While its not perfect the people I've dealt with at Entegra have been.
I feel blessed knowing I have Joyce, Tadd and Entegra customer support behind us. Sounds like a commercial I suppose. but they have earned my respect.
2013 Entegra Anthem 44 DLQ