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Old 09-29-2013, 04:13 PM   #1
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Driver's window leak/More praise for Entegra Customer Service

We have discovered a leak in the driver's window now that we're in the Pacific Northwest and encountering significant rain. It seems to come from the back corner and run forward on the inside pooling near the cup holder. I have wicked it into the cup holder and the cup holder fills up over night. Called the CS after hours number on Saturday morning and the mechanical voice told me I would get a call back. Ten minutes later I did, and it was Joyce herself! She hooked me up with a glass guy at our next stop, and he is planning on helping us today (Sunday) if his other work permits. Otherwise, first thing Monday. Joyce called us Saturday night around 8 PM her time to see if we had been taken care of. One word answer YES, even though the issue isn't fully resolved yet. Just one more example of her/Entegra's interest in making sure that things are RIGHT.

Anybody else had this leak, and if so how was it resolved?
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Old 09-29-2013, 05:43 PM   #2
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What a great post on Entegra's CS. It really makes me glad I have ordered an Entegra. I hope I never need to make a call, but it's great to have so many good reports.
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Old 09-29-2013, 06:45 PM   #3
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Let me tell you, this is the way Entegra rolls. We just got back from Middlebury having a punch list of little things taken care of and we thoroughly enjoined our week there. Entegra's CS is outstanding.
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Old 09-30-2013, 10:58 AM   #4
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Leak Fixed!!! Blocked weep hole (possibly done by LazyDays Tucson when they fixed a squeak in the window). Kronke Glass did the work. Offered to come out on Sunday, but we opted for Monday. He came to us. I recommend them if you are in central Oregon. He even ...while typing right here, the phone rings, and its Joyce checking on my satisfaction. The glass guy did not even charge Entegra saying it was a simple fix and he learned something. Apparently, he has a similar philosophy to Entegra.
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