Entegra 2 Year Warranty

[mccsix]

Watch out for that 25th month tho! Had to replace the Notcold cooling unit @ 25, lucky I have an extended warranty. Didn't bother Joyce with the problem since I had coverage and she has enough on her plate.

[DSL417]

Originally Posted by Jburklo

All

I have a 2012 Entegra Aspire and have recently had our Norcold fridge go on the fritz. It has stopped cooling and according to Joyce (Entegra CS) the two year 'bumper-to-bumper' warranty does not cover the appliances. Does this make sense? We don't have any error codes and a tech came out today to look at it. According to the tech it appears as though the engine is getting hot and shutting down. We have placed a fan in the fridge vent department to see if that will cool it down and allow the fridge to start working.

Has anyone else had this issue and do you know where I can find out what the 'bumper-to-bumper' warranty really covers?

Thanks for the help!
Jeff & Terri Burklo
2012 Aspire DEQ

I heard that your issues have been resolved satisfactorily? Correct?

[DSL417]

Originally Posted by mccsix

Watch out for that 25th month tho! Had to replace the Notcold cooling unit @ 25, lucky I have an extended warranty. Didn't bother Joyce with the problem since I had coverage and she has enough on her plate.

Given all that has happened with Norcold refrigerators (LP variety anyway), I think I'd look at the first opportunity to replace with a residential. Read a thread day before yesterday where a Norcold that had been "fixed" with a recall caught fire. Owner made it out of his 2009 (I think it was) Phaeton with his billfold, a few papers, and pictures. tried to put it out with a fire extinguisher. By the time 911 fire trucks responded the Phaeton was gone.

JMHO, although I have read a number of posts from owners that are happy with their Norcolds.

[Jburklo]

UPDATE: Well as usual Joyce and Entegra though. Although we were initially told the fridge was not covered Joyce followed up and even called Norcold! All of our repairs are completely covered and with Joyce's help (thank you Joyce ) Norcold even called to give us a warranty reference number, the part (cooling unit) is on order and repairs scheduled for next week.

Additionally Joyce called my wife today to ensure it was taken care of! Now that's customer service! When we thought we were going to have to pay, Entegra stepped up and assisted with ensuring it was covered. How many manufacturers would do that ..... Not many if any!

Thank you Entegra and especially Joyce!!!!! The award given to her at the Entegra fest is well deserved.

Jeff & Terri Burklo (Happy, Happy, Happy)
2013 Aspire DEQ
2011 Jeep Liberty
2 Yorkies (Sophie & Louie)

[brobox]

Glad to hear everything has worked out thanks to Joyce and Entegra. Nocold is not an enjoyable company to do business with as an indivitual.

[TerryO]

Originally Posted by Jburklo

All

I have a 2012 Entegra Aspire and have recently had our Norcold fridge go on the fritz. It has stopped cooling and according to Joyce (Entegra CS) the two year 'bumper-to-bumper' warranty does not cover the appliances. Does this make sense? We don't have any error codes and a tech came out today to look at it. According to the tech it appears as though the engine is getting hot and shutting down. We have placed a fan in the fridge vent department to see if that will cool it down and allow the fridge to start working.

Has anyone else had this issue and do you know where I can find out what the 'bumper-to-bumper' warranty really covers?

Thanks for the help!
Jeff & Terri Burklo
2012 Aspire DEQ

A 2012 Aspire with a Norcold? I thought all the 2012's had residential refrigerators.

[ranbev]

Hi Robin, I am a member of irv2.com. Apparently someone with an Entegra had a Fridge to go out after one year. Entegra wouldn't honor the replacement or repair. I shared as you can see from the attachment below that you stated that Entegra "has a 2 year bumper to bumper warranty, if your washer goes out or your fridge goes out even though they are only one year warranties Entegra will replace it no questions asked." Well apparently Entegra isn't. Please let me know what the deal is with Entegra on this issue. My reply below in the link is "ranbev" thank you for your attention is this matter.
Randy Tittle
Athens, Ga Link Below

http://www.irv2.com/forums/f278/ente...ty-177920.html

[Ann n Gene]

Ranbev, as noted above the Entegra has repaired the unit under warranty, case closed

[Jburklo]

Ranbev

I was the individual that posted this thread. Initially I was told Entegra would not cover it, but Joyce followed up and it is covered under the two year warranty. As stated before Entegra's customer service is fantastic and Joyce is wonderful!

TerryO - we bought out 2012 Aspire with the Norcold since we like the option of gas or electric. So far we really love the option since it gives us more camping options.

Jeff & Terri Burklo
2012 Aspire

[ranbev]

I emailed Robin McCracken about the 2 year warranty issue and below is the response he sent me.

I don't know the details of this situation, but the warranty from Entegra starts the day you pickup your coach. If they have a 2012 Aspire with a gas fridge, your most likely well over the date's they are stating.

2012 Aspire's were hitting our lot April of 2011. This person never stated their "in-service" date. (The date they took possession)

I just had a customer's fridge replaced by Entegra Coach 18 months into their warranty. So, I know for a fact, Entegra Coach covers the 2-year claim.

Now remember, to replace a side-by-side residential fridge in a coach you need to remove the front windshield, have six guys carry the fridge out that windshield while two guys are holding the windshield. This is a Big Job. I know because I was one of those 6 guys.

18 months into the warranty and Entegra Coach paid for the entire job!! Labor and all.

If Joyce is involved, She's done some amazing things for my customers.

So with this said, I standby my statements.



Robin McCracken
National Diesel Manager
RVOne SuperStores
407-314-6228


-----Original Message-----
From: "Randy Tittle" <randymtittle@yahoo.com>
Sent: Friday, September 27, 2013 10:48pm
To: "robinm@rvone.com" <robinm@rvone.com>
Subject: 2 Year Warranty Claim on Youtube?

Hi Robin, I am a member of irv2.com. Apparently someone with an Entegra had a Fridge to go out after one year. Entegra wouldn't honor the replacement or repair. I shared as you can see from the attachment below that you stated that Entegra "has a 2 year bumper to bumper warranty, if your washer goes out or your fridge goes out even though they are only one year warranties Entegra will replace it no questions asked." Well apparently Entegra isn't. Please let me know what the deal is with Entegra on this issue. My reply below in the link is "ranbev" thank you for your attention is this matter.
Randy Tittle
Athens, Ga Link Below
http://www.irv2.com/forums/f278/ente...ty-177920.html

[Crabby Mike]

Originally Posted by Jburklo

UPDATE: Well as usual Joyce and Entegra though. Although we were initially told the fridge was not covered Joyce followed up and even called Norcold! All of our repairs are completely covered and with Joyce's help (thank you Joyce ) Norcold even called to give us a warranty reference number, the part (cooling unit) is on order and repairs scheduled for next week.

I'm glad you got your issue taken care of, with Entegra's help. They did exactly as they should have.

However ... it's worth noting that they apparently didn't cover it under their own (Entegra's) warranty, but rather under Norcold's (which was still in effect, so that makes perfect sense). What would be interesting to see is if they would cover a component with a one-year warranty, in the second year of Entegra's warranty, so that it would be coming out of their own pocket.

[CLIFFTALL]

Originally Posted by Crabby Mike

I'm glad you got your issue taken care of, with Entegra's help. They did exactly as they should have. However ... it's worth noting that they apparently didn't cover it under their own (Entegra's) warranty, but rather under Norcold's (which was still in effect, so that makes perfect sense). What would be interesting to see is if they would cover a component with a one-year warranty, in the second year of Entegra's warranty, so that it would be coming out of their own pocket.

My thoughts exactly.

[Saltydog44]

Is it just me or do non-Entegra owners seem more worried about this than Entegra owners?

[Ann n Gene]

EXACTLY saltydog, but then, .......... They do not know Joyce OR Entegra like we do!