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hogdriver · 07-11-2015, 05:40 AM

We have spent all week at Entegra fixing various bug items. The repair folks treated us well and do good work. Something I didn't know is our service representative said we could come back anytime in the two year warranty period and post warranty they of course can be booked to do service for payment. They also accept extended warranty plans.....If you need.

Jersimon · 07-11-2015, 07:07 AM

Interesting! I though the factory service was a one shot deal. Maybe with the larger building they can handle more warranty and non warranty work. Nice to have the option to go there after the warranty expires.

brobox · 07-11-2015, 07:17 AM

That is nice to know, thank you for that information. That brought back a memory. We took the Travel Supreme in after warranty for some items we wanted added. While we were there they also did some PDI updates to our coach at no charge. That is one of the reason I stayed with the people from Travel Supreme.

Jerry0312 · 07-11-2015, 08:56 AM

That is great news about the after warranty service. An annual trip back to Middlebury would be a 2000 mile round trip for me but certainly worth it to get proper service. I will certainly be doing that.

BeHappy · 07-11-2015, 01:08 PM

As we consider which tag axle coach mfr for a new coach this year, this is good to hear that owners have the option to take coach to factory for service.

Our experience trying to get quality, correct service with a national dealership chain that sells WBG was disappointing, and sometimes MH there for 1-3 months waiting for service to be completed.

We chose to drive 600 miles one-way to Forest City, IA for factory service. Wow! What a difference..more knowledgeable, more customer oriented.

We met other WBG owners there who told us they go to factory 1x yr for routine WBG/Itasca maintenance. All WBG/Itasca MH product's warranty, including extended warranty, can be accomodated with a service appointment at Forest City. FWIW we also prefer to go to the factory so only the "best trained" person will service our MH.

We want that same option to make appt and have factory service in any new MH purchase. If we were told factory service was not available except 1x near end of two-yr warranty? Or that after warranty, extended service appt not available? It would instantly remove that mfr from our list to consider for new MH purchase.

YMMV

Safe travels to all

hogdriver · 07-12-2015, 05:40 AM

I was somewhat surprised by the amount of non-warranty service work that was done at Entegra this week. One couple had a 2013 out of warranty Entegra and paid for a large amount of service work. Another guy had his routine oil change done while they did warranty work. Yet another couple had two of the Spartan recall repairs done. I guess since you have to pay somebody why not pay the guys who do it every day and have all the parts on site. What I liked was how each day the service advisor went completely thru what was done to your coach vs most places that say "there's your RV, pay me"

I arranged for annual Aqua Hot servicing while the Aqua hot guy was doing some warranty repairs (pump recall).

CampDaven · 07-12-2015, 06:23 AM

It's simply a good business model. If you have the resources and time, and a captive and loyal customer base, a bit of positive cash flow to raise the negative value of an expense line called "warranty" on the P&L is genius!
Warranties are not so costly that way. Maybe even a bit of revenue gain?