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Old 08-07-2012, 12:28 PM   #71
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All this that I have been reading lately is beginning to scare me a little about Entegra. After three Tiffin's I was hoping I was going to leave all of these quality control issues, and things that should of been fixed prior to delivery, behind me, but I'm beginning to have second thoughts about the Entegra and the Cornerstone. Just one example I'm very disturbed with is I've been trying to set up a factory tour with Tadd Jenkins for 11 days and he doesn't answer my requests. Am I the only one having problems with Entegra? It's too late once you take delivery, I'm really getting major concerns about this company and wondering if maybe we should reconsider our order. I hope someone her will help us feel a little better about our decision to go with Entegra. Thanks...
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Old 08-07-2012, 01:43 PM   #72
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Originally Posted by motorhomeguy View Post
All this that I have been reading lately is beginning to scare me a little about Entegra. After three Tiffin's I was hoping I was going to leave all of these quality control issues, and things that should of been fixed prior to delivery, behind me, but I'm beginning to have second thoughts about the Entegra and the Cornerstone. Just one example I'm very disturbed with is I've been trying to set up a factory tour with Tadd Jenkins for 11 days and he doesn't answer my requests. Am I the only one having problems with Entegra? It's too late once you take delivery, I'm really getting major concerns about this company and wondering if maybe we should reconsider our order. I hope someone her will help us feel a little better about our decision to go with Entegra. Thanks...
Always take web forums with a grain of salt, the good AND bad tend to be concentrated and over exagerated. I haven't heard of any structural failures related to Entegra or Travel Supremes that didn't have x bracing, so the design is stable. Can't say that about Tiffin. Small stuff is all fixable. For my money I'm concerned about structure, chassis and paint. Anything bolting on can be corrected, either in the field or on the line. The good manufacturers get it corrected on the line, the bad in the field.

Also, it is summer so entirely possible the guy you are trying to get is out. I'd simply call Entegra and just ask customer service to arrange a factory tour. One of the sales guys will help out. I've been dealing with Chuck who's very responsible and knowledgable.
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Old 08-07-2012, 02:26 PM   #73
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Always take web forums with a grain of salt, the good AND bad tend to be concentrated and over exagerated. I haven't heard of any structural failures related to Entegra or Travel Supremes that didn't have x bracing, so the design is stable. Can't say that about Tiffin. Small stuff is all fixable. For my money I'm concerned about structure, chassis and paint. Anything bolting on can be corrected, either in the field or on the line. The good manufacturers get it corrected on the line, the bad in the field.

Also, it is summer so entirely possible the guy you are trying to get is out. I'd simply call Entegra and just ask customer service to arrange a factory tour. One of the sales guys will help out. I've been dealing with Chuck who's very responsible and knowledgable.
Totally agree with this. We were just in Middlebury and everything is fine. They are very busy with lots of new things coming down the road (really cool stuff too!). Despite being busy, we received total attention from Joyce and Don with the minor fixes required on our coach. If Tadd is not getting back to you, reach out to Joyce and Don. They will help. These are complicated pieces of equipment and will never be perfect. Entegra knows that and expects that to occur, but they will stand behind it 100%. Tiffin might support their products, but the engineering is suspect and the repairs require you to go to Red Bay for weeks on end. Entegra is constantly striving to improve their designs and come up with better, more reliable systems. I saw this everywhere in the plant last week. The managers are working with the workers to look for areas of improvement. It's amazing to watch.

One more thing - if there are any specific concerns you have about the Cornerstone tell them now. I'll bet they will have someone take a look and check that concern with your specific coach.
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Old 08-07-2012, 03:37 PM   #74
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So, again, to be clear....as you can see at the end of my list, i am considering trading up for a Cornerstone. I like the 600 HP and the K3 chassis because i haul a Suburban and we go in the mountains a lot. I am convinced that no matter what i would have bought, they all have problems. It is to what degree and whether the company will answer your phone calls. Entegra does take care of their customer, best i can tell, and we are on the backside of getting all of this resolved. Since i don't have a dealer in town or anywhere close, I use one or two local RV repair independent guys, approved by Entegra, to do my work and they will take me anytime so i don't have to wait. The work typically gets done very fast.

For the money, i can't find something new similar or as good. When I was the most mad about all of this, i really tried to give myself a reason to get rid of this and i could not find one. Now we want their top of the line.

Don't let me list scare you. Hopefully if you have anything similar, you can see that their is a solution. For example, the smell problem. I read on these posts that Entregra has a redesign. For $40 I have no smell and it is fixed completely and my guy did it in about an hour (no redesign needed). That was all I was trying to accomplish. Their was too much of a love fest on this forum, and now that i posted, it looks like others are more willing to share - which by the way....you all convinced me to post my list.

Thanks
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Old 08-07-2012, 04:05 PM   #75
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You will not regret the upgrade...
I have the 600 HP and the K3 and also tow a Suburban 4 down.
There is nothing else on the market that I would even consider.
Friends with Prevost even envy me!!
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Old 08-07-2012, 04:13 PM   #76
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Don't be put off by the things people are finding. We purchased our 2011 Entegra Coach Aspire used, all the things found during our original inspection we negotiated with the dealer to correct. So the sofa bed frame was bent (previous owner did it we are sure) oozing sealant from sealant tape (normal), a loose piece of trim needed tacking down, a DVD player was not working. These are all minor things that should have just taken a day or so to fix and we have and outstanding coach. We spent 4 nights in it going over every square inch and ever system. Entegra has been great in assisting. I think you will find every vehicle and RV will have some minor issues. We will be EXTREMELY happy with our 2011 purchase when we finally get it this week after waiting on the dealer to do minor fixes. We've looked at a LOT of RV's, this was definitely the best in a price range that was in our budget.
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Old 08-07-2012, 04:49 PM   #77
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We've had ours for about 5 months and have 17,000 miles on it. We've used the heck out of it. We had our share of the small issues as well.

The thing I find most impressive about Entegra is that Joyce, Don and the CS dept. are as concerned about the small things (i.e. a rattle, a broken latch, etc.) as they were with what I considered a bigger issue such as a domestic A/C going out. Joyce jumped thru hoops to get one to our dealer ASAP. Yes, we've had issues...who doesn't... but they've made everything right very quickly.

I can say in all honesty that Entegra has provided us with the best customer service I've experienced in my life. No grain of salt needed for that comment. That's as brutally honest as I can be.
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Old 08-07-2012, 04:55 PM   #78
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SamD, unless something's changed, Motorhome Specialist isn't the best place to do any work. When I bought mine, they really didn't want to do my warranty work and offered me a greater discount to go elsewhere. Since I was fulltiming, that was fine with me. You might have a "come to Jesus" meeting with them and see where else they'd recommend you take your coach...OR...get the thing fixed in a responsible time and manner!
Slabman, thanks for the advice. Motorhome Specialist have been giving us the runaround. When I complained about the headlights out of adjustment, their written response was "in what way" . When the headlights aren't shining on the road in front of you that's a pretty good indication. If anyone knows of a decent RV shop in the Fort Worth area I would appreciate it.
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Old 08-07-2012, 11:07 PM   #79
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Ron, relax, take a deep breath. You see all the bad on here as most people expect perfection and do not post the good. I have had less items on my punch list with my 2011 Anthem (over a year old and 15000 miles now) than on my new home of the same age and I find it a LOT HARDER to get the items fixed on my sticks and bricks than I do on the Entegra. Entegra customer service and attitude of getting everything fixed is second to none and certainly not equaled in the motorhome industry. I have had very few problems that could be considered quality control. Many items from other manufactures and only tested for a few seconds and they often do not fail until used several times. The key is how a company handles the fixes and Entegra steps up to the plate and wants them fixed right and quick. I am so happy that we have ordered a new, larger Anthem just to get all the upgrades and a little longer coach. All just our experience.
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Old 08-08-2012, 08:53 AM   #80
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jDon't let me list scare you. Hopefully if you have anything similar, you can see that their is a solution. For example, the smell problem. I read on these posts that Entregra has a redesign. For $40 I have no smell and it is fixed completely and my guy did it in about an hour (no redesign needed). That was all I was trying to accomplish. Their was too much of a love fest on this forum, and now that i posted, it looks like others are more willing to share - which by the way....you all convinced me to post my list.

Thanks
I was one of the ones encouraging you to list your problems and I'm glad you did. It seems until only recently, no one has really listed any of their problems and fixes. So far I haven't seen any lamination failures, cracked rails, wall cracks, rotting wet bays or any other issue that would scare me away from our decision to buy an Entegra rather than the other guy.
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Old 08-08-2012, 09:29 AM   #81
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That's the key here. It seems like the vast majority of punch list items are the nuisance stuff, rattles, and parts that may not function as they should. The big stuff that keeps us safe (chassis, transmission) and the overall structural integrity are features that are very solid with Entegra. We have had many minor nuisance items fixed by Entegra AND little upgrades for things we did not even ask for. If I listed everything we had on our punch list, newbies could easily say "wow, that coach is loaded with flaws". But in reality our coach has been great - the little fixes are just the issues any piece of complicated equipment will have. When I read about other coaches and the long list of structural defects their owners encounter it makes me wonder what's going on in the engineering dept. of those manufacturers.
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Old 08-08-2012, 10:11 AM   #82
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Ron, relax, take a deep breath. You see all the bad on here as most people expect perfection and do not post the good. I have had less items on my punch list with my 2011 Anthem (over a year old and 15000 miles now) than on my new home of the same age and I find it a LOT HARDER to get the items fixed on my sticks and bricks than I do on the Entegra. Entegra customer service and attitude of getting everything fixed is second to none and certainly not equaled in the motorhome industry. I have had very few problems that could be considered quality control. Many items from other manufactures and only tested for a few seconds and they often do not fail until used several times. The key is how a company handles the fixes and Entegra steps up to the plate and wants them fixed right and quick. I am so happy that we have ordered a new, larger Anthem just to get all the upgrades and a little longer coach. All just our experience.
Ann N Gene: We found out yesterday current and future delivered coaches have the one piece front windshield day night shades. Just for your info.
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Old 08-09-2012, 05:26 PM   #83
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Ron, relax, take a deep breath. You see all the bad on here as most people expect perfection and do not post the good. I have had less items on my punch list with my 2011 Anthem (over a year old and 15000 miles now) than on my new home of the same age and I find it a LOT HARDER to get the items fixed on my sticks and bricks than I do on the Entegra. Entegra customer service and attitude of getting everything fixed is second to none and certainly not equaled in the motorhome industry. I have had very few problems that could be considered quality control. Many items from other manufactures and only tested for a few seconds and they often do not fail until used several times. The key is how a company handles the fixes and Entegra steps up to the plate and wants them fixed right and quick. I am so happy that we have ordered a new, larger Anthem just to get all the upgrades and a little longer coach. All just our experience.
Gene,
You (all of us) seem to settle for things we wouldn't settle for on our sticks and bricks.
If I had the floors in my house tiled, I would not accept it if they were not level or square to each other. As much as we like the floor in our coach, the floor just isn't as good as what we would expect at our house.

We have had a lot of the same issues that are being listed. Iknow they are making vent changes to prevent the black and grey tank smells.
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Old 08-09-2012, 08:53 PM   #84
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Thanks for mentioning your concerns with the auto levelers. The first few times with ours were an experience, the last try before it went to the shop had all four back wheels way off the ground. And we had to wait for it to air up before we could bring it down! Our local shop reset the auto level and we used it for the first time tonight only to have the tag wheel on one side off the ground. We were sure something was still wrong until a big Newmar pulled in a few spaces down - and ended up with their back end as high as ours. It's the site, not the levelers. The graphics make it hard for us to judge how level the coach really is....so we are now carrying a small level inside - just for piece of mind.

Our punch list is long and growing...but almost eveything has been minor nuisance items. And we have the low end model. Seems to me that they have taken just as much care in our "budget" model as they do with the beautiful Cornerstones. And we haven't pulled into a campground yet without being approached by someone who wants us to know that we have a beautiful coach!
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