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01-16-2015, 01:57 PM
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#1
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Senior Member
Join Date: Jul 2013
Location: Where ever we park it
Posts: 1,294
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Jayco Parts Department
Is anyone else out there having problems with the Jayco Parts Department? It seems that the people they have picking the orders there can neither read or count. If this is wide spread and not just me it's costing them lots of money which jeopardizes the company and our support.
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Robert & Holly - "Fulltimers" 8+ years
Schnauzers Augie Doggie and Monty Puppy
2014 Anthem 44B Rad Copper ----- SOLD
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01-16-2015, 03:44 PM
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#2
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,620
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Not a bit. I have had several parts sent, only once was it the wrong part and it was an honest mistake. The correct part arrived in 2 days. I found if I email a picture of the part being ordered it made it much easier to make sure the correct part was being shipped. Nice thing about the smartphone the picture is being sent while I am on the phone with them.
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Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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01-16-2015, 11:31 PM
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#3
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Senior Member
Entegra Owners Club
Join Date: Sep 2012
Posts: 6,688
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I think all should note...if the part goes through the Jayco parts department, add days accordingly (recently, my add on days for a warped dryer door was about three weeks). research the part number, coordinate with Customer Service, order from manufacturer, receive, log into the facility, advise Customer Service to get shipping instructions, etc, etc, etc....and by the way, if it goes to a dealer for a fix, then add another couple of weeks, for them to do the same thing. Extraordinarily frustrating when you need something fixed, but that is their system. Hopefully, when you need a part, they can pull it off the line to accommodate, but if it is an internal part to OEM equipment, get ready to wait. JMHO
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Dave and Beth
2015 Cornerstone 45J
2020 Ford F-150 Lariat
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01-17-2015, 06:19 AM
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#4
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Moderator Emeritus
Join Date: Oct 2002
Location: Sheboygan, WI
Posts: 5,641
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Sounds like they got their guys from Tiffin. It was rare to get the correct part from them, even after sending them a photo.
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Mark & Leann Quasius
2016 Cornerstone 45A
2020 Jeep Gladiator Rubicon
2021 Jeep Wrangler Rubicon
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01-17-2015, 06:20 AM
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#5
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Senior Member
Entegra Owners Club
Join Date: Feb 2012
Location: Midland, Texas
Posts: 606
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Will Entegra sell you parts? When I called them I was told they only sell parts to dealers.
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Terry & Gloria O, Midland, Texas
2020 Entegra Aspire 44W, 2022 F250 King Ranch
2012 Entegra Aspire 42RBQ Traded
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01-17-2015, 07:40 AM
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#6
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Senior Member
Join Date: Mar 2007
Location: Benson AZ
Posts: 144
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When I called to order a few things, they told me they only sell to dealers. When I was there I asked Joyce about it and she said it was to protect the dealers. I wish they would change that policy, it's not always easy for us full timers to find a dealer.
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Tom and Dee
2020 Imagine 2250 RK
2019 GMC AT4 6.2L
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01-17-2015, 08:56 AM
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#7
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Senior Member
Join Date: Jul 2013
Location: Where ever we park it
Posts: 1,294
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The parts I had problems getting were order by CS to be shipped to me on warranty. Two and a half months and three shipments to get the correct part on one order. Wrong count on another. I'm not shipping the incorrect parts back. I'll return them at our PDI later this year.
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Robert & Holly - "Fulltimers" 8+ years
Schnauzers Augie Doggie and Monty Puppy
2014 Anthem 44B Rad Copper ----- SOLD
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01-17-2015, 09:07 AM
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#8
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Senior Member
Entegra Owners Club
Join Date: Oct 2010
Location: East Greenwich, RI
Posts: 2,293
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In my experience, if OEM parts are available locally and it is a critical issue CS will almost always authorize your purchase and reimburse from a scanned and emailed receipt. Recently our step gearbox broke, Sabrina found the part at Camping World and I picked it up the next day.
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01-17-2015, 01:08 PM
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#9
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Senior Member
Entegra Owners Club
Join Date: Apr 2012
Location: Green Valley, AZ
Posts: 1,735
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I needed deco trim tape to cover wall staples in the lav. Required enough to go from the counter top to the ceiling. Got 50 feet.
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Stew and Diane (and Marco)
2018 Entegra Cornerstone 45X
Formerly: 2015 Entegra Cornerstone 45B, 2013 Entegra Aspire DEQ IFS, 2004 DSDP; all sold
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01-17-2015, 01:14 PM
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#10
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Senior Member
Entegra Owners Club
Join Date: Apr 2011
Location: Estero, FL
Posts: 2,513
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Quote:
Originally Posted by cobbersdad
I needed deco trim tape to cover wall staples in the lav. Required enough to go from the counter top to the ceiling. Got 50 feet.
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Gary & Leigh
2019 Entegra Cornerstone 45Y,
2010 Seneca, 2011 & 2014 Anthem, 2017, 2018 Cornerstone(All Sold)
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01-17-2015, 02:05 PM
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#11
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Senior Member
Join Date: Dec 2013
Location: Reno, NV
Posts: 172
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Quote:
Originally Posted by DoggieDaddy
Is anyone else out there having problems with the Jayco Parts Department? It seems that the people they have picking the orders there can neither read or count. If this is wide spread and not just me it's costing them lots of money which jeopardizes the company and our support.
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Didn't realize you even own a Jayco.
Your profile shows a Winnebago.
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2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
2009 Silverado 3500 CC LB
Our Trip Journal
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01-17-2015, 03:47 PM
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#12
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Senior Member
Join Date: Jul 2013
Location: Where ever we park it
Posts: 1,294
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Quote:
Originally Posted by Us out West
Didn't realize you even own a Jayco.
Your profile shows a Winnebago.
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Oops. Profile now updated. Thanks for the heads up.
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Robert & Holly - "Fulltimers" 8+ years
Schnauzers Augie Doggie and Monty Puppy
2014 Anthem 44B Rad Copper ----- SOLD
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01-18-2015, 10:05 AM
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#13
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Senior Member
Entegra Owners Club
Join Date: Nov 2012
Posts: 8,107
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I have had warranty parts sent to me by Entegra (Jayco) several times and the orders were always timely and correct.
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Marc and Jill, Wellington FL
2013 Entegra Anthem 44SL
2018 Lincoln MKX
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01-20-2015, 07:43 PM
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#14
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Senior Member
Entegra Owners Club
Join Date: Oct 2009
Posts: 2,193
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Same here - once or twice an extra or two but accurate.
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Cheryl and Emerson missing Rascal but loving our new buddy, Winston
Sadly Coachless
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