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04-18-2015, 07:13 AM
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#1
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Registered User
Join Date: Feb 2012
Location: Troy Mo
Posts: 1,951
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Lazydays service mgr terminated
Rumor has it Ken Irwin, the service mgr. will be terminated at the end of the month. He hasn't been here for the last few days so maybe he's already done.
Maybe Shawn will come back, not!
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04-18-2015, 07:28 AM
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#2
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Senior Member
Fleetwood Owners Club American Coach Owners Club Spartan Chassis
Join Date: Oct 2009
Location: Fort Pierce, FL
Posts: 1,019
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Is this a good or bad thing?
__________________
Revolution LE 38X C9 Cat
2020 Jeep Gladiator Toad
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04-18-2015, 07:34 AM
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#3
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Registered User
Join Date: Feb 2012
Location: Troy Mo
Posts: 1,951
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Quote:
Originally Posted by krivanj
Is this a good or bad thing?
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Depends on your perspective.
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04-18-2015, 07:56 AM
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#4
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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That must have been one heck of a Snowbird season this year to have key people being terminated. It was bad when I took delivery...I wonder what happened this year?
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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04-18-2015, 09:38 AM
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#5
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Senior Member
Join Date: Nov 2011
Location: Florida
Posts: 1,454
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I can say he was very unresponsive when there was a problem.service advisor would do everything he could do and try to get ken involved , it would not work
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04-18-2015, 10:01 AM
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#6
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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Quote:
Originally Posted by fla tom
I can say he was very unresponsive when there was a problem.service advisor would do everything he could do and try to get ken involved , it would not work
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That was my experience. He did come by the evening before the Entegra left to be returned to Middlebury to say he was sorry....
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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04-18-2015, 10:14 AM
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#7
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Senior Member
Entegra Owners Club Retired Fire Service RVer's
Join Date: Feb 2013
Location: Nowhere in Particular
Posts: 457
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We were there 6 weeks and don't think he ever acknowledged us. Shawn was a different story, helpful.
__________________
Roy and Bonnie
2015 Anthem DEQ
2014 Jeep Sahara Unlimited
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04-18-2015, 10:21 AM
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#8
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Senior Member
Join Date: Nov 2011
Location: Florida
Posts: 1,454
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It would be nice to know the whole story but I dont think anyone will talk
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04-18-2015, 02:17 PM
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#9
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Senior Member
Join Date: Jul 2012
Location: Port Charlotte , Fl
Posts: 1,497
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Quote:
Originally Posted by fla tom
I can say he was very unresponsive when there was a problem.service advisor would do everything he could do and try to get ken involved , it would not work
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That was our take ! Agree no one will talk .
__________________
Sue & Brian Ashworth & Rizzy( adopted Boxer)
No RV anymore !
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04-18-2015, 03:30 PM
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#10
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Senior Member
Entegra Owners Club
Join Date: Oct 2009
Posts: 2,193
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Shawn was great to us - Didnt even know the other guy existed
__________________
Cheryl and Emerson missing Rascal but loving our new buddy, Winston
Sadly Coachless
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04-18-2015, 03:55 PM
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#11
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Senior Member
Join Date: Jun 2011
Location: FL
Posts: 11,403
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Another overworked and abused service manager bites the dust. It must be a very difficult job. Like licking honey off cactus. You can go from high to low quickly. Having to juggle 17 balls and someone throws you one more. You have to drop one and do your best. Coordinating service, interfacing with customers, attempting to keep up with unreasonable promises from the Sales department. This is not a job for someone with thin skin. It takes incredible talent to be a great Service Manager. Working with technicians that are Prima Donnas often requires you to give them a pat on the back, and perhaps a kick in the "A", often at the same time.
The idea of having a service writer and then a technician work on the thing is done every day and I just cannot understand the thought process. So much is lost in the translation. I always took basic information and then had the tech that was going to do the work discuss it with the customer. Often a minor clue is the hint that will make the customer happy or at least comfortable that it might take a couple of swipes at the issue to resolve it. I had no problem with the customer being right in the service area. The technician could play "20 questions" with the customer to help get to the issue quickly. Again, a customer often will not give all of the information they have, only what they think is important.
Guess I just wanted to add my two cents and give some credit to all of the hard working service people that actually do take great pride in finding and resolving difficult problems.
__________________
Certified Senior Electronic Technician, Telecommunications Engineer, Telecommunications repair Service Center Owner, Original owner HR 2008
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04-18-2015, 04:25 PM
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#12
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Senior Member
Entegra Owners Club
Join Date: Nov 2012
Posts: 8,108
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Myron you are so right. It always upsets me to have to tell a service writer who then tells the technician. So much gets lost in the translation for the reasons you cited. Any time I can deal directly with the tech, the chances of success are greatly increased.
__________________
Marc and Jill, Wellington FL
2013 Entegra Anthem 44SL
2018 Lincoln MKX
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04-18-2015, 06:35 PM
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#13
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Senior Member
Join Date: Jan 2011
Location: Fort walton Beach Fl
Posts: 1,059
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I always go to the Tech at Lazy Days every day and go over each issue he will take on that day. I also ask if he needs more info during the day. Works well to be involved!
__________________
Larry
2016 Entegra Cornerstone
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