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Old 01-21-2013, 03:25 PM   #1
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Missing Keys on Delivery

Talked with several at Tampa about second set of keys at delivery. Several had indicated, like I, that we didn't get a second set of keys.

Located mine today in the rear pocket of the passenger chair. Might take a look there...never know what you might find
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Old 02-28-2013, 02:48 PM   #2
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I found my second set in the Owner's Manual container............
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Old 02-28-2013, 08:59 PM   #3
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Found ours in center console drawer below GPS/radio.
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Old 02-28-2013, 10:05 PM   #4
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Still looking for mine, again...
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Old 02-28-2013, 10:11 PM   #5
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Still looking for mine, again...
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Old 02-28-2013, 10:29 PM   #6
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Found ours in center console drawer below GPS/radio.
In the end, isn't the answer to this question, one in the ignition during delivery, and the other handed directly to the new owner at the beginning of delivery. I've heard of five places thus far (if provided at all and not lost) and not a single one of them the same.

Entegra dealers...if you're reading this thread...this is downright stupid. No I didn't say that, moderators, I really meant to say...Entegra dealers, it is not a best practice to lose track of the keys to the $200+, $300+, and $400K+ coaches you're selling.

I guarantee, I never had to look for my second set when I bout a Corvette or a Harley, and I'll bet the same applies to other high end cars, let alone the lower priced models.
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Old 03-01-2013, 03:28 AM   #7
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Missing Zkey

I found my second set pretty easy but they were incomplete. I asked RVOne about getting the keys and they said they'd call Entegra and it would take "a week or two". I got on the web, looked up the various keys I needed ( Spartan, deadbolt manuf, compartment manuf) and with key codes got all the extras I wanted for $2/ key in 4-5 days. Between Spartan parts and RVLocksandmore.com I think I spent about $15 and had a third set for my storage place. I think the manual box makes a sensible place for the factory to place them.

Hey Entegra- Why not include a $2 zipper pouch with a fancy logo on it just for the keys and that fancy Spartan wrench?
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Old 03-01-2013, 09:16 AM   #8
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What Spartan Wrench?
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Old 03-01-2013, 10:07 AM   #9
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What Spartan Wrench?
Along with the Spartan Users Guide disc in a black container, you should have a black wrench (shiny black) with a 4: circle on the end that goes over the hub on your wheels to take the hub of (I believe to pack the wheel bearings) if I read the manual correctly. Entegra says it should be in the Owners Black Packet. I (and Tom from Arizona) found ours in the upper bulkhead, right side.
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Old 03-01-2013, 10:12 AM   #10
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As an outside observer, it appears to me that Entegra needs to add a step in their final inspection process to ensure that all loose ship items are present and in a standard, uniform location.

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Old 03-01-2013, 11:26 AM   #11
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As an outside observer, it appears to me that Entegra needs to add a step in their final inspection process to ensure that all loose ship items are present and in a standard, uniform location.

Rusty
It is not Entegra,s fault in IMHO. No way Entegra can train a dealer on how to conduct their business. This thread is a dealer responsibilty. If a dealer is not set up to handle large volume or large items, don't have the staff, then it won't be done right. Speaks volumes about buyer doing their homework before purchase to get the best experience.

I happened to be on site when our coach came in. When the driver exited the dealer entered. They recorded every scratch, dent, opened every door, and confiscated every remote, ceiling fan remote, fireplace remote, etc... if it was loose they put it in a labeled box for that coach. They had a punch list of items before i could even get inside. I watched the check in person touch every shade, every cabinet and made notes on everything including running the generator. Went outside and checked on any scratches etc... It seemed to take forever to me at the time because i wanted to look at the new baby.

Fast forward, I will be handed every item and advised how to use it. Even the extra set of keys. Very happy with the process so far because the dealer addressed everything on the delivery punch list plus everything that I found by walking thru it for two days and burning diesel driving it for a long time on some tough roads. This is our second Entegra purchased off of Lazydays. Cannot say enough good things about Entegra as well, If it ain't right they will make it right. I am not endorsing any one dealer over another. I visited with other dealers and checked out the facitlities and came to my own conclusions. I will head off the next question for everyone, I negotiated agressively for a long time, waited for the new a/c system, and LD matched the lowest offer I received from the other well known "Agressive price" dealers across the country. Summary, free market, competition, supply and demand still exist in this great country we live in.
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Old 03-01-2013, 11:31 AM   #12
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When we closed on our coach, the gal handed me the second set of keys which I promptly put in my pocket. We then went out for the test drive - 7:30 at night, Friday night, Orlando rush hour traffic! When we got back to the lot, the steps didn't come out so I knew the dealer had more work to do on it before we departed the next day. As we were walking into the office, I happened to stick my hand in my pocket and found the keys. In a moment of brain fart, I thought they were the keys we used for the test drive so I handed them to the sales guy. Later I realized my error.

The next day, I asked for the keys back and no one could find them. I think the sales guy took them home but regardless, when we left that day, the keys were MIA. The dealer said they would mail them if they were found. The next day, I reported the loss to Entegra who said they would contact the dealer.

2 1/2 weeks later, while still on the road, I sent the dealer a note asking about the keys. I immediately got a call back saying they had fedx'd them to me and hadn't I got them? THey were there when we got home but it sure would have been nice if someone had called to let us know they were found. Oh well...at least we have them.
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Old 03-01-2013, 11:36 AM   #13
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Ummm, our company ships large industrial equipment worth millions of dollars. Unfortunately, some items cannot be installed until the equipment is set up on site. Therefore, the handling of loose ship items is something with which I'm quite familiar. It can be done well, or it can be done poorly.

If Entegra (or any manufacturer) were to box up all loose ship items (e.g., remote controls, extra keys, etc.) with a checked-off packing list ensuring that everything that should be there was there, then there's no reason for a responsible dealer to tear everything out of the box and scatter it haphazardly all over the RV. In that respect, the dealer (or, in our case, the packager or contractor) has ultimate control over those loose ship items, but as the manufacturer, that doesn't relieve us of the responsibility to handle them professionally when we ship the equipment out of our facility.

This isn't meant as a criticism of Entegra, just a suggestion for how they might try to improve the owner experience.

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Old 03-01-2013, 12:08 PM   #14
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This is not an Entegra problem IMHO, if the dealer touches the loose articles they have the responsibility to get it right. My experience, they wouldn't own up to anything associated with the missing set of keys, yet I know they go through such a checklist. The service manager said he had had several coaches come in without a second set of keys, one being an earlier poster. Just BS because they don't have their act together. Might also mention a lack of cooperation between service and sales.
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