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Old 07-05-2019, 02:06 PM   #1
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Mobley still not solved

We all are aware of the current Mobley issues. Mine times out ~every 15 minutes. I have tried everything, tethering it to an asus router, plugging it in with several usb adaptors, plugging it directly into an outlet. Nothing has solved it. After a long conversation with ZTE, they have determined that it's defective and instructed me to return it through AT&T. I sure hope they are right.

The only time it stays live, without interuption is when it is plugged into my Rams OBD2 port. SMH

Stay tuned. I will share the outcome with the board.
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Old 07-06-2019, 12:26 PM   #2
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Just hung up with ZTE. According to the person I spoke to, this generation of Mobley is designed ONLY to work when plugged into a OBD2 port, and ONLY when the vehicle is on. Now, since I have no OBD 2 port in the coach it's useless. I have to make a trip to AT&T in order to shut my account off.
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Old 07-06-2019, 01:20 PM   #3
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Another phone call to AT&T with some positive results. They are sending me a new, albeit different model hotspot.
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Old 07-06-2019, 06:36 PM   #4
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Perhaps if you would have waited long enough for someone here to suggest a solution, like a pointing out a known good power adapter that works on the latest firmware with short timeout, we could have solved your problem.
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Old 07-06-2019, 06:43 PM   #5
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Perhaps if you would have waited long enough for someone here to suggest a solution, like a pointing out a known good power adapter that works on the latest firmware with short timeout, we could have solved your problem.
I have tried everything including different adaptors, tethering to an asus, etc. Nothing has worked.
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Old 07-06-2019, 07:20 PM   #6
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Can you tell us specifically which power adapters you have tried? You say you have tried a number of USB adapters, I would be very surprised if ANY USB adapter would supply the needed unstable voltage fluctuations that will keep a Mobley from going to sleep.
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Old 07-06-2019, 07:31 PM   #7
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Can you tell us specifically which power adapters you have tried? You say you have tried a number of USB adapters, I would be very surprised if ANY USB adapter would supply the needed unstable voltage fluctuations that will keep a Mobley from going to sleep.
Not off hand, but about 6 of them. The latest one was a 5v 1a ipad adaptor
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Old 07-06-2019, 07:39 PM   #8
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Also tried plugging it in directly.
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Old 07-06-2019, 08:38 PM   #9
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Just the correct MiFi device is all you need to do. Transfer the sim to it.

I bought a Netgear Aircard 815S
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Old 07-07-2019, 01:25 AM   #10
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The point is all of those USB power adapters have highly stable voltage output, this is the opposite of what you need to power a Mobley not plugged into an OBDII port.
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Old 07-07-2019, 04:18 AM   #11
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The point is all of those USB power adapters have highly stable voltage output, this is the opposite of what you need to power a Mobley not plugged into an OBDII port.
Would you like to make a suggestion?
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Old 07-07-2019, 06:15 AM   #12
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Buddy, thank you for advising us the AT&T is sending a new devise. Please let us know what they replace a defective Mobley with. One of ours could go down at anytime as well.
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Old 07-07-2019, 06:29 AM   #13
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Im sure Ill be jumped on & laughed at, but, I have a 2018 aspire, this is really my second trip on the road and..... what are yall talking about? Mobley??
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Old 07-07-2019, 06:33 AM   #14
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Buddy, thank you for advising us the AT&T is sending a new devise. Please let us know what they replace a defective Mobley with. One of ours could go down at anytime as well.
No problem Gary. Will report back when I receive the replacement

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Im sure Ill be jumped on & laughed at, but, I have a 2018 aspire, this is really my second trip on the road and..... what are yall talking about? Mobley??
Mobley is a portable mobile hotspot offered through AT&T
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