We have had warranty work done by several providers who were not dealers. We paid and Entegra reimbursed us quickly - every time we had the check from Entegra well before we had the statement from our credit card. Entegra deals directly with the provider whenever possible but when they cannot (TX has some interesting restrictions that they have to work around), they reimburse us promptly and without any issues.
Linda & Rick
2013 Entegra Aspire 42RBQ, 2014 G/C Summit
Lola, Dixie, Sammy & Ellis (small barking machines)