Portable PI EMS defective?

[CLIFFTALL]

I've always known them as energy management system and electrical management system .

[dusty56]

Originally Posted by nomad297

I think it is great that Progressive Industries gives a lifetime warranty and provides excellent customer service. However, why do I read so often about people having problems with them? I very rarely read where a SurgeGuard brand EMS has failed. I would rather deal with something I don't have to worry about sending back for free repair or replacement.

Bruce

My Surge guard went out a few months ago for no reason. Called them up and they do not have a replacement policy if over 1 year old. They also wanted a receipt. Mine is just going on two years old. They said can't help you. Then they offered a $240 dollar replacement because I would be a repeat customer.

Rather than buying a new one I just went to PI and purchased theirs. At least it has the Lifetime warranty. So I guess I was the only one that failed. My luck

[oneal]

Originally Posted by cobbersdad

I just sent my portable EMS off to PI. When plugged in it chattered and showed volts around 50 and frequency of 49. Tried it on three different power sources with same results. Checked the power with multimeter and it was OK, so I used the power without protection. Coach ran fine. Too bad they couldn't check it out at the rally in Redmond.

After a camping trip I had this happen with my permanent mount PI when plugging in at home on a 110 volt 20 amp circuit and when I turned off the PI the coach worked fine so I killed the breaker and turned the PI on and restarted the process, it chattered again with horribly low voltage readings. After further investigation I discovered that we had left the AH electric heating element and many other electrical devices turned on so the PI was working properly. After turning off the load mine was fine. Since then I have wired 240 50 amp at my house so no more issues.

[brobox]

Originally Posted by dusty56

My Surge guard went out a few months ago for no reason. Called them up and they do not have a replacement policy if over 1 year old. They also wanted a receipt. Mine is just going on two years old. They said can't help you. Then they offered a $240 dollar replacement because I would be a repeat customer.

Rather than buying a new one I just went to PI and purchased theirs. At least it has the Lifetime warranty. So I guess I was the only one that failed. My luck

I have heard of several that had to pay the second time for a SurgeGuard. I was advised of this 10 years ago when I purchased my PI. I think it happens more than most people admit.

[dusty56]

Yep, I now use mine as a boat anchor.