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02-15-2014, 07:20 PM
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#1
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Registered User
Join Date: Sep 2013
Posts: 301
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Possible Roof Sealant Problem
Anyone been contacted by CS for them to come to your location ( home) to inspect your roof for possible sealant defects? Mine is a 2014 Anthem...Jacob with CS indicates they will fly Entegra employees in to inspect & if a problem they will repair at my home...That is STRONG customer support.
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02-15-2014, 07:29 PM
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#2
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Senior Member
Entegra Owners Club
Join Date: Oct 2009
Posts: 2,193
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We got the call and then we had the follow up and a plan to come to the coach on Monday.
Impressive!!
__________________
Cheryl and Emerson missing Rascal but loving our new buddy, Winston
Sadly Coachless
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02-15-2014, 07:35 PM
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#3
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Senior Member
Entegra Owners Club
Join Date: Aug 2009
Location: Queen Creek, AZ
Posts: 1,319
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Ours is a 2013 and they are sending a tech to our house in AZ. Amazing customer service for sure.
__________________
Tom, Regina, Max the Bernedoodle, and Molly the Goldendoodle
2017 Aspire 44B
2013 Anthem 44DLQ sold
2012 Honda CRV, Blue Ox Avail, AF1
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02-15-2014, 08:29 PM
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#4
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Registered User
Join Date: Apr 2013
Location: NV
Posts: 2,227
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where is the tech from please confirm entegra or local. thx
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02-15-2014, 08:41 PM
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#5
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Registered User
Join Date: Sep 2013
Posts: 301
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Quote:
Originally Posted by johnnyreno
where is the tech from please confirm entegra or local. thx
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It is my understanding they are Entegra Techs...
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02-15-2014, 09:02 PM
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#6
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Registered User
Join Date: Apr 2013
Location: NV
Posts: 2,227
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Cool thx sonny
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02-15-2014, 09:02 PM
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#7
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Senior Member
Entegra Owners Club
Join Date: Aug 2009
Location: Queen Creek, AZ
Posts: 1,319
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Quote:
Originally Posted by SonnyB
It is my understanding they are Entegra Techs...
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X2.
__________________
Tom, Regina, Max the Bernedoodle, and Molly the Goldendoodle
2017 Aspire 44B
2013 Anthem 44DLQ sold
2012 Honda CRV, Blue Ox Avail, AF1
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02-15-2014, 09:14 PM
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#8
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Senior Member
Entegra Owners Club
Join Date: Sep 2012
Posts: 6,686
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Guess I'm going to have to go up on the roof and see what is was PJ and Ted Cook were doing down at Tampa. They said they were inspecting and redoing some sealant stuff.
__________________
Dave and Beth
2015 Cornerstone 45J
2020 Ford F-150 Lariat
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02-16-2014, 05:01 AM
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#9
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Senior Member
Entegra Owners Club
Join Date: Jul 2012
Location: Ohio
Posts: 447
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Received our call last week, appreciate proactiveness.
__________________
Neal, Tam, & JR
Elmo & Rosie (Cavaliers) Aggie (White Lab)
2014 Anthem 44DLQ
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03-17-2015, 06:49 PM
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#10
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Member
Entegra Owners Club
Join Date: Sep 2014
Posts: 80
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Does anyone know what the issue was? I noticed on my 2013 Anthem that a small portion of the caulking is shinny and cracking very badly. The rest of the caulking is flat black and very smooth. We're just out of warranty and PJ told me it was a maintenance item.
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03-17-2015, 08:05 PM
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#12
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Senior Member
Join Date: Apr 2004
Location: Stillwater, Ok
Posts: 4,812
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The problem on some 13s was short screws. I think Entegra found all of the ones in that run and checked/fixed them. It did not involve the sealant. All JMHO 🚌🚓
__________________
2020 New Aire 3543
2018 Lincoln MKX
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03-18-2015, 04:27 AM
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#13
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Member
Entegra Owners Club
Join Date: Sep 2014
Posts: 80
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Thanks, the factory told us they did the roof inspection when we were there last year but they never said what it was. I will try the Eternabond tape.
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03-18-2015, 04:44 AM
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#14
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,569
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Quote:
Originally Posted by AMHTravelers
Thanks, the factory told us they did the roof inspection when we were there last year but they never said what it was. I will try the Eternabond tape.
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The one time cost of the Eternabond is about what a dealer will charge every year to reseal the roof seams. I think you will be pleased with the results. It is one of those "set it and forget it" tasks.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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