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Old 01-28-2018, 11:49 AM   #1
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Pump #3 red light on Aqua Hot

Does this mean pump is shot or can it be reset? System worked great during temps in teens (stored in big metal warehouse with 30 amp service). Was just running basement and zone 2 heat.
2016 Cornerstone 44A prototype.
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Old 01-28-2018, 12:07 PM   #2
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The light indicates a bad motor. I believe the number 3 pump on your model is a stir pump. Take a picture of the light and call AquaHot CS. They need the pic to confirm the bad motor
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Old 01-29-2018, 08:57 PM   #3
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UPDATE: called AH tech support today. Their instruction was to remove cover and disconnect wiring to said bad pump. Seems the 3 pumps are 1,2,3 left to right as you face the unit. Disconnected and red light for that pump turned green. Repeated same step. Tech confirmed bad pump, a square shaped 108 pump. Since warranty was up last month (and we depart in a few days for Middlebury for 2 year PDI), they agreed to replace pump, parts and labor. I then asked about process and was told system had to be drained and recharged. I then asked about replacing all 4 pumps incl pre heat pump since they were “known to be poor quality”. Tech agreed to sell me 3 more pumps at cost, so I will do them all and be like new. Then had to find a shop to do the work by next week, and they connected me with a mobile tech near Houston.
I cannot say enough good things about my experience with Aquahot tech support. Professional, knowledgeable, available, reasonable. Unusual in these times! As well the tech said no way did I need to replace fluid as long as it is still clean/clear. Said he has systems with 8-10 year old fluid working just fine. Hope it all goes this well on Monday!
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Old 01-29-2018, 09:36 PM   #4
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When I changed mine, I drained the fluid into a 5 gallon bucket (used 2 of them) and strained the fluid thru a metal drip coffee maker strainer to check for debris. Found none fluid was clear.

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Old 01-30-2018, 06:25 AM   #5
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Don Brubaker @ Entegra suggested using a paint strainer for a 5 gallon bucket. I thought that was a great idea and disposable.
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