UPDATE: called AH tech support today. Their instruction was to remove cover and disconnect wiring to said bad pump. Seems the 3 pumps are 1,2,3 left to right as you face the unit. Disconnected and red light for that pump turned green. Repeated same step. Tech confirmed bad pump, a square shaped 108 pump. Since warranty was up last month (and we depart in a few days for Middlebury for 2 year PDI), they agreed to replace pump, parts and labor. I then asked about process and was told system had to be drained and recharged. I then asked about replacing all 4 pumps incl pre heat pump since they were “known to be poor quality”. Tech agreed to sell me 3 more pumps at cost, so I will do them all and be like new. Then had to find a shop to do the work by next week, and they connected me with a mobile tech near Houston.
I cannot say enough good things about my experience with Aquahot tech support. Professional, knowledgeable, available, reasonable. Unusual in these times! As well the tech said no way did I need to replace fluid as long as it is still clean/clear. Said he has systems with 8-10 year old fluid working just fine. Hope it all goes this well on Monday!
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David and Andi
2016 Cornerstone 45A
Bryan, Tx
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