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Old 04-11-2019, 09:18 AM   #1
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Rand McNally gps will not turn on there is power to unit

2014 Anthem gps not turning on. We had a problem with the unit and the voice would not work. We got a new card and replaced it. It worked fine for a few months. Now the whole unit is dead. There is power to the unit and the ground wire is ok. We also did RV power reset. Any other ideas Thanks for your time.
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Old 04-11-2019, 09:47 AM   #2
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I had to replace mine last year when the same thing happened. I checked with the company and they said that no one repairs these units so had to get a new radio for about $900.00. I changed it myself. As I recall, it also needed a new gps antenna which attaches (magnetically) under the dash and it was only about $20. Guess they only last for a limited time.
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Old 04-11-2019, 09:51 AM   #3
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It sounds like you have done all of the normal restarts. I would call Firefly and see if they know of anything else outside of replacing the unit, or possibly the card has gone bad again. I though they use to have reconditioned units that were plug and play, but Bob said they didn't.
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Old 04-11-2019, 10:14 AM   #4
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Cool

I've had mine go crazy a few times and I remove the card from the unit; reinsert the card, which forces a hard reboot. So far, that has worked for me.

Might be worth a try...
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Old 04-11-2019, 10:31 AM   #5
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Quote:
Originally Posted by Dr. Q View Post
I've had mine go crazy a few times and I remove the card from the unit; reinsert the card, which forces a hard reboot. So far, that has worked for me.

Might be worth a try...
Thanks for that reminder. I have also heard, removing the card, start the GPS without the card, then inserting when prompted to has worked.
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Old 04-11-2019, 01:00 PM   #6
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Quote:
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I've had mine go crazy a few times and I remove the card from the unit; reinsert the card, which forces a hard reboot. So far, that has worked for me.

Might be worth a try...

Okay but the unit screen is closed and with no power I do not know how to get to the card. Does the screen open without power?
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Old 04-11-2019, 02:54 PM   #7
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Okay but the unit screen is closed and with no power I do not know how to get to the card. Does the screen open without power?
Confusing, in the first post you said the unit had power...can you push the button to open the door?
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Old 04-11-2019, 03:01 PM   #8
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There may be a fuse on the GPS itself, if so it's worth a check to see if it's OK.
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Old 04-12-2019, 03:56 AM   #9
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Quote:
Originally Posted by brobox View Post
It sounds like you have done all of the normal restarts. I would call Firefly and see if they know of anything else outside of replacing the unit, or possibly the card has gone bad again. I though they use to have reconditioned units that were plug and play, but Bob said they didn't.
I think it might be Riverpark to call in relation to GPS and infotainment system.
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Old 04-12-2019, 04:31 AM   #10
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I think it might be Riverpark to call in relation to GPS and infotainment system.
You're right, I seem to always get the two confused.
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Old 04-13-2019, 07:17 AM   #11
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Mine had power but would not come on. Found fuse for radio, gps in outside drivers side front compartment. Pulled and reinserted and came back to life.
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Old 04-22-2019, 03:03 PM   #12
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GPS screen used to hold the suction cup for Garmin gps

So fancy. We put the Garmin GPS holder suction cup on the Rand McNally GPS/radio screen. So lovely.
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