I just had the front motor of the Driver's side slide of my 2018 Aspire 44w go bad. It was making loud grinding noise.. just out of the blue. I am still under warranty.. I called CS, they called NIRV in Phoenix and they agreed to get me in within 4 days!!!! I just got back from them. They put in the new motor and all is well. They also put in a new door assembly and fixed the rubber gasket on the back end of the ODS slide. All with no charge
These guys were super friendly and very professional. I highly recommend them if you are in the Phoenix area.