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Old 10-26-2013, 09:33 AM   #1
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Stuck slide out

Right now we are stuck with d/s living room slide stuck in the extended position. Motor clicks but does not turn. Still hooked up to shore power,

Can't find manual that shows how to retract slide manually.
Is there an Entegra site that shows how to retract slide manually?
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Old 10-26-2013, 09:43 AM   #2
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If you go to compartment two and look up, you'll see the slide motor. It is elongated round motor with a flat base perpendicular to the ground. On each side you'll see a square tube coming out in both directions. Check first and see if the motor is running and the spindle is moving inside the square tube. If it is, then you've broken the shear pin. Happens sometimes as the slide is heavy. If that is it, then you can insert a bolt, of proper length through the hole, tighten the nut and your in business.

If the bolt is not broken, and the spindle is not moving inside, it could be several things...slide is in a bind or the motor is burnt out. If it is the motor spindle not moving, then you can remove the bolt or shear pin, and with two large crescent wrenches or pipe wrenches of long plumber pliers and use one two hold while cranking in with the other. When you get all the slide all the way in (takes some strength because you are pulling the weight up the ramp at first). When the slide is all the way in or as close as you can get it, reinsert the shear pin in through the box tube on both slides. This will get you home or until you can get a motor.

If the motor spindle is moving and the slide is in a bind, for sure call the after hours number.
Send me a PM if you want to talk through the above...the CS people will likely walk you throughout he same process.
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Old 10-26-2013, 09:46 AM   #3
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Is this a Power Gear System ?
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Old 10-26-2013, 09:48 AM   #4
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Quote:
Originally Posted by DSL417 View Post
If you go to compartment two and look up, you'll see the slide motor. It is elongated round motor with a flat base perpendicular to the ground. On each side you'll see a square tube coming out in both directions. Check first and see if the motor is running and the spindle is moving inside the square tube. If it is, then you've broken the shear pin. Happens sometimes as the slide is heavy. If that is it, then you can insert a bolt, of proper length through the hole, tighten the nut and your in business.

If the bolt is not broken, and the spindle is not moving inside, it could be several things...slide is in a bind or the motor is burnt out. If it is the motor spindle not moving, then you can remove the bolt or shear pin, and with two large crescent wrenches or pipe wrenches of long plumber pliers and use one two hold while cranking in with the other. When you get all the slide all the way in (takes some strength because you are pulling the weight up the ramp at first). When the slide is all the way in or as close as you can get it, reinsert the shear pin in through the box tube on both slides. This will get you home or until you can get a motor.

If the motor spindle is moving and the slide is in a bind, for sure call the after hours number.
Send me a PM if you want to talk through the above...the CS people will likely walk you throughout he same process.
Motor only clicks.... Shear pins are in tack.....
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Old 10-26-2013, 09:51 AM   #5
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Then the motor is most likely burned out. I'd give the after hours guys a call, but I do know the process with the two large wrenches will work...been there and done that.

For Cliff, electric motor...don't know the brand, but I replace mine with one Entegra sent.
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Old 10-26-2013, 09:51 AM   #6
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Had the same thing happen to me. Tried the remote control and the slide retracted.
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Old 10-26-2013, 09:54 AM   #7
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If there is a brake on it and it is disengaged, the motor might spin as described.
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Old 10-26-2013, 09:55 AM   #8
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Cliff, to expand, I'm not aware if there are gears on the far end of the box tubes...would assume so. So it could be a gear jammed, but the way ID'd above is one way to find out.

The motors can handle additional power and the Entegra guys had me change the fuse once on a rear slide to increase the power to the motor, but I'd recommend a call to CS before doing that.

Not sure about the brake, if there is one...what I saw was that when the motor had the slide all the way in, it appeared to me that the motor with the pins held the slide. not sure that makes sense, but I don't hear anything locking or tha application of a brake.
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Old 10-26-2013, 09:58 AM   #9
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Here's a tech doc that explains the brake operation on a PG motor.

http://support.powergearus.com/techdocs/82-S0506.pdf
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Old 10-26-2013, 09:58 AM   #10
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CALL CS. That said, the motors are all the same, so if you do have a bad motor, you can take one from another slide and use it to get the slide retracted.
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Old 10-26-2013, 09:59 AM   #11
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Had the same thing happen to me. Tried the remote control and the slide retracted.
Will try that...while waiting for a repair guy to call back?
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Old 10-26-2013, 10:02 AM   #12
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Marc is correct. Retract the bed slide...use that motor, assuming it is the motor. The put the non-working motor where the bed is and lock it in using the shear pins.

But given Cliff's input, which i don't know much about, may want to call CS. The motor clicking on mine was an indication of a burnt out motor.
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Old 10-26-2013, 10:05 AM   #13
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Remote worked......yahoooooo. Must be a problem with the firefly buttons? Will check it out when we get home.
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Old 10-26-2013, 10:05 AM   #14
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Quote:
Originally Posted by Clifftall View Post
Here's a tech doc that explains the brake operation on a PG motor.

http://support.powergearus.com/techdocs/82-S0506.pdf
The 2013's don't have a brake lever (or ending as shown, although the remainder of the motor and mechanism look similar. Motor is bare on the end.
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