Tell the good and bad about Entegra

[HarleyOutlaw]

Originally Posted by Saltydog44

You do realize you will own a Cornerstone after the meeting - right?

[Kenc1325]

We just took the Newmar tour today and seen the difference the quality is an Entagra is hands down a better quality coach. The detail that they put in is in no comparison to Newmar . We will be taking the Tiffin Tour on Monday what an eye opener this experience has been.
Ken
2013 Tuscany 2013

[brobox]

Originally Posted by Kenc1325

We just took the Newmar tour today and seen the difference the quality is an Entagra is hands down a better quality coach. The detail that they put in is in no comparison to Newmar . We will be taking the Tiffin Tour on Monday what an eye opener this experience has been.
Ken
2013 Tuscany 2013

Best investment any purchase can make is factory tours. You are extremely wise doing your due diligents on a purchase that large.

[Kenc1325]

Originally Posted by brobox

Best investment any purchase can make is factory tours. You are extremely wise doing your due diligents on a purchase that large.

We also took the Tiffin tour today even though they make a great coach , but after taking three factory tours in a week (Entegra, Nemmar and Tiffin we think the Entagra is the best buy for the money. Thanks for all the replies and hope to join the Entagra family ASAP.

Ken

[Tall Tex]

Ken

. Let us know when you join our family.

[hbatwell]

We recently bought our second Entegra. I love the coach, but I am not one of the fans of Customer Service. I always get the feeling that CS left hand doesn't know what the right hand is doing. I have called CS multiple times, and the answers I get never match the answers that are posted here by other people talking to CS. For example, I have seen multiple posts about rear camera issues on the classics. CS acted like I was the only one that had the issue. Right now, my 2017 Cornerstone has no GPS signal. Customer Service sent me a new antenna. They have made no mention of the heat issue that exists with the units in the cabinet above the driver's seat. So, rather than call CS, I am making a trip to the dealer and let them work the issues.

[757driver]

Originally Posted by Kenc1325

We also took the Tiffin tour today even though they make a great coach , but after taking three factory tours in a week (Entegra, Nemmar and Tiffin we think the Entagra is the best buy for the money. Thanks for all the replies and hope to join the Entagra family ASAP.

Ken

Ken,

Yes, let us all know when you jump on board, you will not be disappointed. Besides we need more Canadian content from Ontario on this forum!

[MoHoGo]

Here is what has been done with mine. Entegra sent me a new SD card which I installed. At the same time I removed the side panel of the compartment the GPS and DVD player are in. When I removed the side panel I found the GPS antenna jammed behind the GPS and DVD player units so I moved it out into the compartment.

For the last several trips we have not lost the GPS signal. Now I am at Entegra and they are going to ventilate the enclosure and put the side panel back on. I will let you know how that works out.

I personally think that the GPS antenna jammed behind the two units in the hot enclosure was the problem, but we will see.

Jim

Originally Posted by hbatwell

We recently bought our second Entegra. I love the coach, but I am not one of the fans of Customer Service. I always get the feeling that CS left hand doesn't know what the right hand is doing. I have called CS multiple times, and the answers I get never match the answers that are posted here by other people talking to CS. For example, I have seen multiple posts about rear camera issues on the classics. CS acted like I was the only one that had the issue. Right now, my 2017 Cornerstone has no GPS signal. Customer Service sent me a new antenna. They have made no mention of the heat issue that exists with the units in the cabinet above the driver's seat. So, rather than call CS, I am making a trip to the dealer and let them work the issues.

[hbatwell]

Jim,

As I said, CS gave you an entirely different answer than me. They need a database of problems and solutions that they can refer to. If they already have it, they need a new one.

My whole Entertainment System, radio, Ipod, bluetooth phone connection is affected.

[DSL417]

According to PJ at Entegra CS they are in the process of rebuilding their database for solutions. I think one of their challenges may be the growth of the Customer Service section. The folks are experienced, but they do come from different companies (they too have to learn and grow). Second, IMHO,we have about 4 generations of Entegras, based upon innovation that has occurred and been deployed from the beginning through 2017. The original Entegras, changes with the production Entegra that occurred in 2013/2014, significant electronics changes in 2015, and now major changes with firefly and Vegatouch in 2017 with their many systems these new software systems touch (not without some real growing changes). Things like the AquaHot certainly haven't changed, but many OEM items have. That i my take.

[brobox]

Dave, you are right on. It's hard to even answer a post anymore without knowing everything about that model year. I can just imagine what CS goes through when they just answered a question on a Classic and the next call is a new model with the same question, but two different answers.

[M&S Norrell]

Our tech mentioned the problem with the GPS and monitors. Entegra is aware as well. WHen I spoke with them ( Entegra) the other day, they said they are working with their engineers on a good fix. There isn't enough air flow up up there, and nothing kills electronics faster than heat. They did acknowledge a temporary fix is to remove the side panel as previously mentioned, but Entegra is working on something permanent and not just a "band-aid".

[hbatwell]

My 2017 Cornerstone looks a little funny with a Garmin GPS suction cupped to the monitor.