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03-17-2014, 05:20 AM
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#15
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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Quote:
Originally Posted by DSL417
I found the issues early on that needed to be fixed (turn signal camera) and those that could wait (poor paint job on the engine cowling among about 20 other items).
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Those are the type of inspections checklist I am referring to. I can understand a few minor items on a new coach, but major paint flaws, plumbing leaks and items not working..... what checklists are being used?
While we are on the subject of checklist. One I would like to see, even if they paid him an extra $20 to fill it out is a diver check list. He could have caught the turn signal camera before we ever took delivery. The number of coaches that have been delivered with alignment problems. The delivery driver has put the first 1,000 plus miles on the coach and what a PERFECT person to report the driving problems before we are told "are coaches are ready".
A driver's checklist would sure stop a lot of bad delivery experiences and unhappy customers after the delivery. I remember Curts first trip wondering why his coach was shooting from lane to lane. The delivery driver knew that when he dropped it off.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-17-2014, 05:42 AM
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#16
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Registered User
Join Date: Feb 2012
Location: Troy Mo
Posts: 1,951
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Chuck, Entegra's will do a lot of things, but I don't think you'll find one that's water tight!!!
While we are on the subject of checklist. One I would like to see, even if they paid him an extra $20 to fill it out is a diver check list. He could have caught the turn signal camera before we ever took delivery. The number of coaches that have been delivered with alignment problems. The
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03-17-2014, 06:54 AM
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#17
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Senior Member
Newmar Owners Club
Join Date: Jan 2012
Location: Polk City, FL
Posts: 3,368
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Driver checklist vs diver checklist? One is used underwater and the other is used by coach delivery? I get the idea. I'm totally on board!
__________________
Dave & Debbie
2021 Newmar DutchStar 4369
2016 Ford Edge&2019 Ford F-150 toads
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03-17-2014, 07:18 AM
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#18
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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Quote:
Originally Posted by hogdriver
Driver checklist vs diver checklist? One is used underwater and the other is used by coach delivery? I get the idea. I'm totally on board!
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Not enough coffee yet I didn't even catch it when Noel pointed it out. DUH! I can't even blame auto correct on that one.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-17-2014, 07:47 AM
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#19
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Registered User
Join Date: Feb 2012
Location: Troy Mo
Posts: 1,951
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I couldn't pass it up.
I pulled into Lazydays this morning Chuck, so stop by if you come up. Site 34 at least for now. Noel
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03-17-2014, 07:49 AM
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#20
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Senior Member
Entegra Owners Club
Join Date: Sep 2012
Posts: 6,688
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Here is Joyce's response to my email:
This checklist is something that Tadd, myself and others worked on diligently while he was here. The dealers are supposed to be using it but, like yourself, I have seen where some folks say they were not given this form, or the walk through that we wanted them to receive, at time of purchase. It's a great form that touches pretty much every part of the coach and, if done properly, the customer receives a much better presentation of the coach and its operation. I will sit down with Andy Baer when he comes back from Perry and see what we can do to be sure dealers are using this form and doing so properly. This is the registration form that goes with all the Class A product so it has to be used when submitting the paperwork to us but that doesn't mean that the customer was actually shown the operation of all the items. Actually, if the dealer never tells him the purpose of the form, the customer would not necessarily know how it is supposed to work i.e. him initialing all the items.
She indicated she'd take the issue up with the appropriate folks there. As far as a "driver's checklist", there is one that the dealer is supposed to go through with the delivery driver that protects the dealer, the driver, and Entegra each in turn through the delivery. Chuck, obviously I don't know all the specifics of your delivery...obviously there were breakdowns (and of course, I have no credentials as a "fixer" in any of this, I guess I do qualify as a PITA). I do drop notes occasionally to the Entegra bunch when I see a series of notes on the forum that just don't sound right (like this or the Girard thing), but anyone can do so. I know several others haven't hesitated to do the same.
Anyway, I'm sure Joyce will press the question when the group comes back from Perry.
__________________
Dave and Beth
2015 Cornerstone 45J
2020 Ford F-150 Lariat
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03-17-2014, 09:10 AM
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#21
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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Quote:
Originally Posted by DSL417
As far as a "driver's checklist", there is one that the dealer is supposed to go through with the delivery driver that protects the dealer, the driver, and Entegra each in turn through the delivery. Chuck, obviously I don't know all the specifics of your delivery...obviously there were breakdowns (and of course, I have no credentials as a "fixer" in any of this, I guess I do qualify as a PITA). I do drop notes occasionally to the Entegra bunch when I see a series of notes on the forum that just don't sound right (like this or the Girard thing), but anyone can do so. I know several others haven't hesitated to do the same.
Anyway, I'm sure Joyce will press the question when the group comes back from Perry.
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Dave great post and follow up. That is my point regarding the checklists. Why did you and I both have cameras out upon delivery if there was a driver's report to the dealer? Why are so many needing alignments? Steps not working, are items that could (should?) have been reported by the driver.
Joyce has been OUTSTANDING and I cannot take anything way from her. I will do a written report to the higher ups when my situation is put to bed in hopes it may help others not to experience what I have.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-17-2014, 10:06 AM
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#22
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Member
Entegra Owners Club
Join Date: Jan 2013
Location: Sarasota FL
Posts: 59
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Hopefully we will not have as many problems at delivery as Chuck has had. This is not our first coach we have been trading up, first a Jayco Melbourne, then a Jayco Seneca, and now our Entegra Anthem.
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03-17-2014, 10:41 AM
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#23
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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Quote:
Originally Posted by brapkin
Hopefully we will not have as many problems at delivery as Chuck has had. This is not our first coach we have been trading up, first a Jayco Melbourne, then a Jayco Seneca, and now our Entegra Anthem.
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I am sure mine is one in a million and your delivery is going to be superb. Take your time and I am sure everything is going to be great.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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03-17-2014, 06:00 PM
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#24
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Senior Member
Entegra Owners Club
Join Date: Sep 2012
Posts: 6,688
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Chuck,
Mine had a cable come loose during the drive down probably...then the tech broke a tine in the plug trying to reengage and they had to order a new cable that took two weeks to get in. I know it doesn't happen often because two techs struggled for 5 hours to get to and replace the cable. From what I've heard, the newer coaches have a different system now.
__________________
Dave and Beth
2015 Cornerstone 45J
2020 Ford F-150 Lariat
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03-20-2014, 08:06 PM
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#25
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Member
Entegra Owners Club
Join Date: Jan 2013
Location: Sarasota FL
Posts: 59
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Went to LD today to take a look at our Anthem 44B, it was in PDI but we were able to walk around it an put stickers on the places with orange peel. Got to meet our Dana Smith who will be our advisor when we get delivery of our coach. Will be spending a few days at LD to be sure everything is in working order or to have it fixed before we leave.
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03-20-2014, 10:27 PM
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#26
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Senior Member
Entegra Owners Club
Join Date: Apr 2007
Location: SW FL
Posts: 31,622
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Dana is a super person. I can't say enough good about her, she has been great getting our corrective work completed.
__________________
Chuck in SW FL
Digital 2021 Cornerstone "B"
A "Digital" 2019 Cornerstone "B" Traded
A "Classic" 2014 Anthem 42 RBQ---Sold
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