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Old 06-16-2017, 05:02 PM   #1
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Whirlpool washer issue in new Entegra

We are really struggling with Whirlpool’s customer service and warranty. We took delivery of our 2017 Entegra Insignia on February 18. During our PDI the service man at Orlando RV said “Do not be afraid to slam the door” on the washer. That sounded odd at the time. When we got the coach and had a chance to really use the washer even slamming the door did not work. The washer would not start even after slammed HARD! The door has to be pushed in and held with some force to get the washer to work.

We called Whirlpool and they sent a local (we were in Florida at the time) Whirlpool dealer to check it out. He said he would order parts. That was the last we heard from him. We got back to Pittsburgh, PA the first of April. Still had not heard from Whirlpool. After a trip in May and frustration with the washer, we called Whirlpool and they were to call us back with a solution.

After several days, we finally got a call back. Whirlpool requested some info from us like the last 8 digits from the RV vin number and the RV company name, etc. They told us that they were going to replace the washer with a new model AND replace the dryer too. That was okay with us. We just wanted a washer that worked!

After looking at the new dryer specs on line, we discovered that it would be 240V. That would not work. We called Whirlpool back and they suggested we install 240V – told them that was not possible. They suggested a buy-out and would pay us for the old unit – told them that was not acceptable. They tell us that they cannot fix our washer since parts are no longer available for that model. They told us that the only way to have the new washer is to have the new dryer too since the stacking bracket only works for that combination.
We are waiting word back from Entegra since we have been told by them that they are using the new washer with the current dryer.
The models we currently have is washer-WFC7500VW and dryer- LDR3822PQ. The new models that Whirlpool wants to send us is washer-WFW3090GW & dryer-WHD3090GD.

Question for Entegra owners, do you have washer-WFW3090GW & dryer-LDR3822PQ models and how are they stacked?

Here is the biggest common sense issue that we have – Whirlpool wants to GIVE us a new dryer (that we really don’t need) that costs $950 (MSRP) rather than design a bracket to stack our current dryer with a new washer. The new washer dimensions are the same depth and only 5/8” different on width. Does this make any sense to anyone??? This kind of business practice would soon have a company filing for chapter 11!

They need to have their customer service able to talk to engineering. So far it sounds like the Whirlpool customer service is scared of engineering!

Thanks for letting me rant….
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Old 06-16-2017, 05:50 PM   #2
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Quote:
Originally Posted by Neverhome2 View Post
We are really struggling with Whirlpool’s customer service and warranty. We took delivery of our 2017 Entegra Insignia on February 18. During our PDI the service man at Orlando RV said “Do not be afraid to slam the door” on the washer. That sounded odd at the time. When we got the coach and had a chance to really use the washer even slamming the door did not work. The washer would not start even after slammed HARD! The door has to be pushed in and held with some force to get the washer to work.

We called Whirlpool and they sent a local (we were in Florida at the time) Whirlpool dealer to check it out. He said he would order parts. That was the last we heard from him. We got back to Pittsburgh, PA the first of April. Still had not heard from Whirlpool. After a trip in May and frustration with the washer, we called Whirlpool and they were to call us back with a solution.

After several days, we finally got a call back. Whirlpool requested some info from us like the last 8 digits from the RV vin number and the RV company name, etc. They told us that they were going to replace the washer with a new model AND replace the dryer too. That was okay with us. We just wanted a washer that worked!

After looking at the new dryer specs on line, we discovered that it would be 240V. That would not work. We called Whirlpool back and they suggested we install 240V – told them that was not possible. They suggested a buy-out and would pay us for the old unit – told them that was not acceptable. They tell us that they cannot fix our washer since parts are no longer available for that model. They told us that the only way to have the new washer is to have the new dryer too since the stacking bracket only works for that combination.
We are waiting word back from Entegra since we have been told by them that they are using the new washer with the current dryer.
The models we currently have is washer-WFC7500VW and dryer- LDR3822PQ. The new models that Whirlpool wants to send us is washer-WFW3090GW & dryer-WHD3090GD.

Question for Entegra owners, do you have washer-WFW3090GW & dryer-LDR3822PQ models and how are they stacked?

Here is the biggest common sense issue that we have – Whirlpool wants to GIVE us a new dryer (that we really don’t need) that costs $950 (MSRP) rather than design a bracket to stack our current dryer with a new washer. The new washer dimensions are the same depth and only 5/8” different on width. Does this make any sense to anyone??? This kind of business practice would soon have a company filing for chapter 11!

They need to have their customer service able to talk to engineering. So far it sounds like the Whirlpool customer service is scared of engineering!

Thanks for letting me rant….
Take both of them, install the washer and sell the dryer.
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Old 06-16-2017, 06:45 PM   #3
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Quote:
Originally Posted by Rollin101 View Post
Take both of them, install the washer and sell the dryer.
Thought of that...they do a 1 for 1 trade.
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Old 06-16-2017, 06:47 PM   #4
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Depending on what floorplan you have, 5/8" wider might be a real problem. If you have the 44B, there is probably only about 1/8" clearance total to get the washer or dryer out of the cabinet. I don't know about the other models but the B is a tight fit.
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Old 06-16-2017, 07:03 PM   #5
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That is a problem I would let Entegra CS take care of. You are not that far from the factory that any modification cannot be taken care of if they are really needed.
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Old 06-16-2017, 07:03 PM   #6
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We had the same issue with our Whirlpool Washer and the 3rd appliance tech finally listened to us and adjusted the door. All is GOOD now !
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Old 06-16-2017, 07:15 PM   #7
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I agree with Chuck - your coach is too new to be messing with Whirlpool directly. Entegra Customer Service can and will get your issues solved - whether at the factory or not.
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Old 06-16-2017, 07:17 PM   #8
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I can't believe this is still a problem. Several of us had this issue 2 1/2 years ago. Very finicky starting of the washer. Whirlpool tech replaced the door switch - nada. At PDI Entegra replaced it and it has worked well since.
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Old 06-16-2017, 07:34 PM   #9
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This thread has finally solved the problem. Our washer works sometimes and other time, no dice. I thought the damn think was haunted.

I'll look at the switch. THANK YOU!!!
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Old 06-16-2017, 07:35 PM   #10
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Had a problem with the Whirlpool microwave. Called Entegra CS, authorised Whirlpool repair service came the next day and fixed it.
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Old 06-16-2017, 08:10 PM   #11
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On our new rig, we have the WFW3090GW washer and the LDR3822PQ2 Dryer. They seem to fit OK and function well as well Washer/dryer vs closet looks similar to the 45 B
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Old 10-09-2017, 11:12 PM   #12
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Whirlpool Mod WFC7500VW2

Washer won't spin. Contacted Entegra CS. They now make you go directly to Whirlpool for warantee work. Whirlpool then sends a tech. Then Entegra has you arrange with a local RV guy to take the cabinet apart. To shorten the pain I decide to wait until tech arrives and take the cabinet apart. Good thing because tech just arrives and calls Whirlpool for guidance and says we need a pressure switch and he does not have any parts and will order from Whirlpool and it will take a week to get. We talk to Entegra they talk to Whirlpool and get them to quick ship. We get pressure switch 2 days later. I install the pressure switch and test. Washer still won't spin. Call Entegra and Whirpool cycle starts over. Three days later tech calls on his way and asks about issue. He calls Whirlpool again and gets advice that we need a main control board. Tech does not even come by this time, tells us we need control board. We now plan to leave area in two days and request Whirlpool ship to next location. Whirlpool says part is back ordered and they have to go to an outside source and do not know when it might be shipped. After spending over an hour on the phone, could not get Whirlpool to even agree to call if they located the part. Whirlpool said we would have to wait until we are going to be in one place for 2 to 3 weeks and then call and start over with another tech. Have not been able to go back to Entegra yet, but feel like a ping pong ball. Been without washer for over two weeks now.

Seems like we are getting treated differently by Entegra now. Use to get responsive attention to detail. I hope this is just an annomaly.

Anyone having the similar experience?
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Old 10-09-2017, 11:19 PM   #13
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Washer won't spin. Contacted Entegra CS. They now make you go directly to Whirlpool for warantee work. Whirlpool then sends a tech. Then Entegra has you arrange with a local RV guy to take the cabinet apart. To shorten the pain I decide to wait until tech arrives and take the cabinet apart. Good thing because tech just arrives and calls Whirlpool for guidance and says we need a pressure switch and he does not have any parts and will order from Whirlpool and it will take a week to get. We talk to Entegra they talk to Whirlpool and get them to quick ship. We get pressure switch 2 days later. I install the pressure switch and test. Washer still won't spin. Call Entegra and Whirpool cycle starts over. Three days later tech calls on his way and asks about issue. He calls Whirlpool again and gets advice that we need a main control board. Tech does not even come by this time, tells us we need control board. We now plan to leave area in two days and request Whirlpool ship to next location. Whirlpool says part is back ordered and they have to go to an outside source and do not know when it might be shipped. After spending over an hour on the phone, could not get Whirlpool to even agree to call if they located the part. Whirlpool said we would have to wait until we are going to be in one place for 2 to 3 weeks and then call and start over with another tech. Have not been able to go back to Entegra yet, but feel like a ping pong ball. Been without washer for over two weeks now.

Seems like we are getting treated differently by Entegra now. Use to get responsive attention to detail. I hope this is just an annomaly.

Anyone having the similar experience?
Pete,

What error code is it giving for the tech to suspect the control board?
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Old 10-10-2017, 08:46 AM   #14
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Seems like we are getting treated differently by Entegra now. Use to get responsive attention to detail. I hope this is just an annomaly.

Anyone having the similar experience?
Umm, yes.

-Matt
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