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Old 10-05-2019, 02:42 PM   #1
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Captains Chairs

I have a 2017 36.1 with 15k miles. The drivers chairs is starting to show signs of extreme wear, with cat claw like separation in the material. Anyone else had this problem? Click image for larger version

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Old 10-05-2019, 02:54 PM   #2
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Thousands.

There was a run of bad ultra leather (vinyl) several years ago that the manufacturer compensated the owners for replacement when it started to fail and that was traced to an actual problem with the manufacturing of the material. I don't recall it lasting into 2017 but maybe you should make a call to the RV manufacturer first...and gather the info on who made it, p/n, stuff like that.

Try to get things in writing.

Good luck.
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Old 10-05-2019, 03:12 PM   #3
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I had the same issue with my '07 Jayco Senaca, which we bought used a few years ago.
Called Flexsteel in Dubuque, Iowa, and ordered a set of factory covers, to the tune of about $375.00 each, and recovered them myself, after watching a couple of you tube videos. Project went very well. Only needed to buy a set of hog ring pliers and some rings at Tractor Supply. Took about an hour per seat once we got them out, which was no big deal. Upgraded our "ultra leather" covers and got rid of the "beading" in the seats. Used the foam inserts from the old seats to add a bit of padding to the new ones. = Very happy now.
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Old 10-05-2019, 08:16 PM   #4
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Ok, thanks Mike.
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Old 10-05-2019, 08:18 PM   #5
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Captains Chairs

Might give it a try.
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Old 10-05-2019, 08:30 PM   #6
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Quote:
Originally Posted by Jim_HiTek View Post
Thousands.

There was a run of bad ultra leather (vinyl) several years ago that the manufacturer compensated the owners for replacement when it started to fail and that was traced to an actual problem with the manufacturing of the material. I don't recall it lasting into 2017 but maybe you should make a call to the RV manufacturer first...and gather the info on who made it, p/n, stuff like that.

Try to get things in writing.

Good luck.


Good to know. I’ll start the process and see what happens. Thanks.
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Old 10-06-2019, 05:59 AM   #7
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Quote:
Originally Posted by Jim_HiTek View Post
Thousands.

There was a run of bad ultra leather (vinyl) several years ago that the manufacturer compensated the owners for replacement when it started to fail and that was traced to an actual problem with the manufacturing of the material. I don't recall it lasting into 2017 but maybe you should make a call to the RV manufacturer first...and gather the info on who made it, p/n, stuff like that.

Try to get things in writing.

Good luck.


We purchased our 2013 Palazzo 33.2 new and within two years several pieces were “pealing”.

We tried to get Thor to assist but ran into everyone promising but no one ever following through. In fact one individual promised to get all new material for us but when we followed up with emails; he never replied.

Tough to look those individuals in the face after blatant lies.

We recently found an excellent reupholstering business and had all furniture repaired.

Good luck, we hope you have better results.
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Old 10-06-2019, 06:33 PM   #8
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Unfortunately the upholstery Thor uses in the Palazzo line is NOT Ultra Leather, or even a cheap knock off... it is just cheap vinyl.

You can try to re-upholster or you can upgrade. After three years fulltiming we replaced the captains chairs and dinette with Flextsteel products with REAL Ultraleather... do your research and you will learn the difference. Captain's chairs with good cushioning, lumbar support, adjustable armrests and power footrest.

Like anything else, you get what you pay for, and Thor didn't pay much for the stock models.
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Old 10-08-2019, 03:34 AM   #9
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Quote:
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Unfortunately the upholstery Thor uses in the Palazzo line is NOT Ultra Leather, or even a cheap knock off... it is just cheap vinyl.



You can try to re-upholster or you can upgrade. After three years fulltiming we replaced the captains chairs and dinette with Flextsteel products with REAL Ultraleather... do your research and you will learn the difference. Captain's chairs with good cushioning, lumbar support, adjustable armrests and power footrest.



Like anything else, you get what you pay for, and Thor didn't pay much for the stock models.


Thanks, just have never seen anything like it. Went to the factory in June on unrelated issues. It was hardly noticeable then. When pointed out, technician basically ignored it with no comment.
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