More Palazzo slide issues!

[SarahW]

Moderator Note: All off-topic discussion of the Palazzo versus Newmar LE 3436 has been moved to a separate thread. It can be found here... http://www.irv2.com/forums/f121/pala...-a-184392.html

PLEASE KEEP THE DISCUSSION ON TOPIC. Thank you.

[Palazzoblues]

Thor wants me to send my 33.2 back to the factory. I have demanded a new unit. I cant believe people are settling for a repaired unit. Why couldn't they get it right the first time? This all blows my mind. Please help me understand your rational.

[jimbo2013]

Take the offer, I think anyone going to factory has been satisfied.

As to getting another one.....I don't think digging your heals in on that demand will get you on the road enjoying things.

Now if they can't fix it it which I doubt then try getting a new one but U have to play it their way for now.

By the way what was the build date on yours?

[rvbunz]

Originally Posted by Palazzoblues

Thor wants me to send my 33.2 back to the factory. I have demanded a new unit. I cant believe people are settling for a repaired unit. Why couldn't they get it right the first time? This all blows my mind. Please help me understand your rational.

They will pick up and deliver your coach. Give them your list of concerns and they will get it right. I know it is frustrating but the only way to get a new coach is if it is non repairable or your state has a lemon law you can use. The service center does a real good job. Give them a chance, they are not the factory

[HDRoadking]

We picked up our 33.2 the first week of October. It had just come off the line a few days before that. Slide goes out, slide comes in. No broken rivets. Over 3,000 miles so far. I wish everyone was having our experience. Happy Thanksgiving all!

[bronk]

I have to agree with those who were fortunate enough to have their coach worked on at the Thor repair facility. To those of you who are having issues with the Palazzo slides or other manufacturing issues, I know how frustrating it can be to pay that much money to be having structural problems that should have been addressed at production, but I believe that Thor will offer the support you need and deserve. I just returned from the repair facility with a slide issue on my Challenger (2011). It was 2 years out of warranty and the factory repaired the slide issue at their cost. I am very impressed with the support that Thor is providing, and I feel that the factory will assist you in any way they can - even coming to pick up the coach and delivering it to you if necessary.

Bronk

[OC Bill]

Originally Posted by Palazzoblues

Thor wants me to send my 33.2 back to the factory. I have demanded a new unit. I cant believe people are settling for a repaired unit. Why couldn't they get it right the first time? This all blows my mind. Please help me understand your rational.

Having just completed repairs at the factory I can say that if I were given the choice between another coach or having mine fixed at the factory, I would send mine back every time. The work they do there will result in a better Than new coach every time. The factory has a certain amount of time to get these coaches built and not everything comes out right. I am not saying that this is right but that is just the way it is today. The techs at the service center are not rushed, they have great pride in their work and will not release a coach till it is perfect in their eyes. They go through the complete coach performing a PDI that no customer or dealer could do as they know these coaches inside and out.

Just my .02

Bill

[Palazzoblues]

Originally Posted by OC Bill

Having just completed repairs at the factory I can say that if I were given the choice between another coach or having mine fixed at the factory, I would send mine back every time. The work they do there will result in a better Than new coach every time. The factory has a certain amount of time to get these coaches built and not everything comes out right. I am not saying that this is right but that is just the way it is today. The techs at the service center are not rushed, they have great pride in their work and will not release a coach till it is perfect in their eyes. They go through the complete coach performing a PDI that no customer or dealer could do as they know these coaches inside and out.

Just my .02

Bill

Did Thor Motor Coach reimburse you for wear and tear on your unit with the added miles and your down time without the coach? (Tires, engine, fuel, etc) There has to be compensation somewhere to cover this. There are just too many gotchas in that process.

[rvbunz]

Originally Posted by Palazzoblues

Did Thor Motor Coach reimburse you for wear and tear on your unit with the added miles and your down time without the coach? (Tires, engine, fuel, etc) There has to be compensation somewhere to cover this. There are just too many gotchas in that process.

They generally work with you. You just have to tell them what you want within reason. I've seen them bend over backwards to satisfy their customers, which I'm one that they have satisfied and went beyond what was required

[HDRoadking]

Originally Posted by Palazzoblues

Did Thor Motor Coach reimburse you for wear and tear on your unit with the added miles and your down time without the coach? (Tires, engine, fuel, etc) There has to be compensation somewhere to cover this. There are just too many gotchas in that process.

Hey you gotta have some place to go anyway.

[Palazzoblues]

Originally Posted by HDRoadking

Hey you gotta have some place to go anyway.

Well, unfortunately it does not work that way for me. I work a full time job and cannot take off work to go have something that I just purchased brand new (because I did not want to go through all this hassle) repaired. We only intended to use the Palazzo on short weekend get-a-ways. The amount of miles it will take to get my unit up to Elkhart and back will be like putting years on my RV. Thor, are u reading my comments??? Us hard working non-retired folks make up the very existence why you are still in business.

[rvbunz]

Originally Posted by HDRoadking

Hey you gotta have some place to go anyway.

I didn't get reimbursed for fuel or wear and tear (normal use), one because I didn't ask for it, and I was on the road anyway. What they did do for me was upgrade my sofa with one containing a bed. I thought my sofa had a bed because the first coach I test drove had one and the one we bought didn't, and er didn't know it. They also repaired my countertops that were scratched while at the dealer. I don't know where you live, but I'm sure besides being without your coach for a short period you will be satisfied with the repairs. Ask for some other compensation if it is that important to you. Good luck, I hope you get what you want and can enjoy your coach.

[leatherneck]

Originally Posted by RKNOLA

Well, it looks like the Palazzo Slide Gremlins got us again!! Calling THOR in the morning! It is Hurricane Season around here and if we had to evacuate in a hurry we would be up the proverbial creek!! UGGGGGGG!!!!

I have a 2013 thor palazzo ad the dealer replace the slide. Thor knows they have a problem. Try you dealer first for help. My is fix and working good.

[rvbunz]

Originally Posted by leatherneck

I have a 2013 thor palazzo ad the dealer replace the slide. Thor knows they have a problem. Try you dealer first for help. My is fix and working good.

Her leatherneck where did you take it? I'm heading back to Elkhart end of March