the shade should work regardless of the key being 'in' the ignition, as ours always does... it will even work while driving, though you must go all the way UP, then you can bring it down to the programmed 'stop point'. We did have ours replaced once when the shade would no longer go back UP! I had to roll it up and store it over the side fans during travel for a while.
it sounds like yours needs a 'reset'. Ours didn't have the 'program' button on the left side as some others do. If yours does, you can possibly 'reset' it ...
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