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Old 08-20-2019, 07:47 AM   #29
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Quote:
Originally Posted by doublebs View Post
Duane,


LIBERTY 942405 Soft-Close Ball Bearing Drawer Slide, 24-Inch, 2-Pack.
Available through Amazon Lowes.

Don't forget the rear bracket you have to purchase separately.

Rockler Universal Drawer Slide Jig makes the alignment much easier

Hey, thanks for that info. :-)
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Old 08-28-2019, 06:56 PM   #30
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Similar problem with 2 of my drawers in my 2018 Palazzo. My dealer is too far away to make it worth having them fix and besides I am certain I can do a better job and know it is done right. I have taken it apart on mine the problem is the guide rails are not parallel so they need to be moved inward but I agree reinforcing is a good idea the design looks like it is both weight and money saving. The Palazzo’s are a lot of coach for the money but corners are cut to keep the price down
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Old 08-28-2019, 06:57 PM   #31
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I know we all gripe about quality and issues but I must say Thor has been very responsive to my inquiries and complaints even to the point of flying out a rep to inspect my coach and supervise the repairs. I would expect this from Tiffany or Newmar but surprised to find this much factory support from Thor.
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Old 08-29-2019, 07:52 AM   #32
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Originally Posted by Sharpgt View Post
Similar problem with 2 of my drawers in my 2018 Palazzo. My dealer is too far away to make it worth having them fix and besides I am certain I can do a better job and know it is done right. I have taken it apart on mine the problem is the guide rails are not parallel so they need to be moved inward but I agree reinforcing is a good idea the design looks like it is both weight and money saving. The Palazzo’s are a lot of coach for the money but corners are cut to keep the price down
SharpGT, make sure it's not the rear frame which the rails attach to that has fallen down or moved causing your rails to be "out of parallel", since realigning the rails without fixing the rear frame, will only be a temporary fix (until the rear frame moves again).
When I fixed my rear framr, I could see all of the screw holes from where the dealer (and or Thor) had tried remounting the back attachment of the rails several times, trying to realign the drawers, not realizing that the back frame was loose. Once I fixed/secured the rear frame properly there were a set of original mounting holes (and marks for the raile brackets) which were perfect.
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Old 08-29-2019, 01:52 PM   #33
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Thank you for the tip, it may save me a lot of time and frustration
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Old 08-30-2019, 10:04 PM   #34
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Originally Posted by HaRVey 74.5 View Post
SharpGT, make sure it's not the rear frame which the rails attach to that has fallen down or moved causing your rails to be "out of parallel", since realigning the rails without fixing the rear frame, will only be a temporary fix (until the rear frame moves again).
When I fixed my rear framr, I could see all of the screw holes from where the dealer (and or Thor) had tried remounting the back attachment of the rails several times, trying to realign the drawers, not realizing that the back frame was loose. Once I fixed/secured the rear frame properly there were a set of original mounting holes (and marks for the raile brackets) which were perfect.
Ditto on this. The frame breaks loose from the back and from the counter top, then the rear of the cabinet falls downward and this pulls the rails on all the drawers downward and out of alignment. Straightened my frame and secured it and the rails took care of themselves...back in alignment.
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Old 09-01-2019, 03:44 PM   #35
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On further examination the inherent weakness of the back drawer support is indeed the problem. Any fix that does not reinforce the support will only fail again. Thank you
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