Palazzo triple track failures?

[StevieD]

I am going to have to stop using spelling correction

[wolfcreek]

Originally Posted by ChallengerRN

X-2. Well stated. The Forest River Legacy almost same floor plan. I don't read about them failing with regularity

Russell

forest river.....

[Rockcop]

We just started having trouble with our Scwintek twin track system. The popping you are hearing is almost certainly the gear slipping against the track. Note whether you are hearing it a the start or end of the opening/closing cycle and then look at the track. You will probably see evidence of excessive wear.

[73Mariner]

While you are fortunate to have a 33.1 with the shorter slide, I wouldn't place much faith in the third rail. The new units have a larger motor, different rack gear material, and a different drive pinion gear. The popping is indicative a slippage and misalignment on the rack gear. I have dealt with Thor extensively but all they have are excuses - mostly blaming the customer. Schwintech and Thor have not solved the problem which is a fundamental design issue with weight, length, loose alignment and poor workmanship by Thor. Note that the Schwintech mechanism is unused on many other models without the systemic issues found on Thor products. While I apologize to Thor owners, Thor quality is far from adequate. You're best bet, other than getting rid of the coach which I eventually had to do, is to have the alignment checked periodically, have a spare motor and controller, make sure the levelers are down before operating the slide, and minimize the weight. If you start seeking the slide bind in areas as it travels in or out, get it checked as you'll eventually trip a motor on torque settings. Also learn where the slide controllers are located and how they work since, if the unit jams out, getting it to come back in is not a simply task. Don't expect any satisfaction or effective assistance from Thor.

[audigger]

Sorry 73 but I just can't agree with your last statement.

[tcopeland]

Me either! Have gotten all the support and help I've ever ask for.

[savoybrown]

Ditto here. I've found the quality and support from Thor to be exceptional. This is my second Thor coach, and while the Daybreak had quite a few relatively minor problems the first year, Thor stood behind their product and fixed every one under warranty.

The following 2 years before I traded it in on the Palazzo were virtually problem free, and anything that came up, I was able to fix myself.

Just sayin'...

[StevieD]

Ditto

[73Mariner]

I'm glad that some of you have had some success with Thor. Don't know if you have the Palazzo 33.2 with the slide issue or some other Thor product. However, after nearly two years of struggle with Thor, a lost count of returns to the dealer, a factory return, with months of loss of use and thousands in additional costs to me, the coach never made it through one trip without failing. I finally traded with a substantial loss after Thor was unable (simply dismissed) to undertake a permanent fix of the slide or address the other issues. Thor piled excuse on top of excuse but never fixed the many problems that extended well beyond the slide. While I hope that current owners have trouble free use, there are better buys out there. For an even better perspective, talk to the local service providers to get their opinion.

[wolfcreek]

Originally Posted by 73Mariner

I'm glad that some of you have had some success with Thor. Don't know if you have the Palazzo 33.2 with the slide issue or some other Thor product. However, after nearly two years of struggle with Thor, a lost count of returns to the dealer, a factory return, with months of loss of use and thousands in additional costs to me, the coach never made it through one trip without failing. I finally traded with a substantial loss after Thor was unable (simply dismissed) to undertake a permanent fix of the slide or address the other issues. Thor piled excuse on top of excuse but never fixed the many problems that extended well beyond the slide. While I hope that current owners have trouble free use, there are better buys out there. For an even better perspective, talk to the local service providers to get their opinion.

What year model did you have, and was it a 3 track system? What other big issues did Thor not address. If you don't mind me asking, what did you end up trading for, and how much of a hit did you take on trading?

[73Mariner]

Another factor in dealing with Thor is to have a local dealer that will push them to stand behind their product. In my case, they were only too quick to push me to deal with Thor who eventually fixed almost nothing. The slide was only one major issue. I also had extensive flooding from water lines that were never connected, cabinet doors falling off (impossible to correct per Thor but I eventually found a simple low cost fix) , being locked out and having to crawl in through a window (fortunately the latch was also defective), refrigerator falling out, bedroom drawers that were open to the outside and filled with duct and dirt, failed AC that was installed incorrectly AC (ever spent five weeks in 95+ degrees with no AC while being repeatedly told there was nothing wrong) AC ducts that were left open to the outside, roof leaks, dashboard falling apart, AC vent lines falling apart, et al. Part of this was horrible workmanship at the factory but a lot more was the design and materials used. Repeatedly, Thor used the bait and switch to settle - coming to agreements and then reneging at the last moment with no permanent repairs. Eventually, I got nothing and was stuck with a coach that was simply not usable. It was either lose my entire investment with a coach that was dead in the water of take the hit of a trade. I made full disclosure to the dealer - who was fully aware of the issues. Again, if you're considering a coach, talk to the repair shops first.

[alpha99]

Originally Posted by 73Mariner

I'm glad that some of you have had some success with Thor. Don't know if you have the Palazzo 33.2 with the slide issue or some other Thor product. However, after nearly two years of struggle with Thor, a lost count of returns to the dealer, a factory return, with months of loss of use and thousands in additional costs to me, the coach never made it through one trip without failing. I finally traded with a substantial loss after Thor was unable (simply dismissed) to undertake a permanent fix of the slide or address the other issues. Thor piled excuse on top of excuse but never fixed the many problems that extended well beyond the slide. While I hope that current owners have trouble free use, there are better buys out there. For an even better perspective, talk to the local service providers to get their opinion.

Sorry for your loss.

[bdickson]

Folks, this thread is specifically about owners experiences with the triple track slide system. Let's get back on topic please.

[audigger]

Thanks Bruce...