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Old 09-23-2017, 11:36 AM   #1
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Loose slide seal

So I noticed that there is a small seal loose on my slide but I am not sure what purpose it serves since it is not visible when the slide is out and the main gasket is touching all around when extended. I can see silicone on the end and a blob in the top corner where the end was attached but it is a major tight stretch to get it to go there. Here is a pic, what do you think? Can I just replace this with a new piece and where do I get it?
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Old 09-23-2017, 03:08 PM   #2
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Email that picture to Todd at ORV and ask him.
todd.morton@outdoorsrvmfg.com
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Old 09-28-2017, 02:33 PM   #3
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Who is Todd at ORV? Job Title? Warranty Dept? Production? Quality Control?

Just asking, I have made two calls to ORV asking questions about a future purchase. Talked to Troy Johnson ORV Rep.
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Old 09-28-2017, 02:38 PM   #4
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Todd is the service manager at the factory. Very cooperative and helpful guy.
I've worked with him on some minor warranty issues in the past....he comes thru for their customer!
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Old 09-28-2017, 03:59 PM   #5
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OK but don't tell him where you got this.
Todd.Morton@OutdoorsRVmfg.com
He is the service manager and a great guy.
Tell him Cannon sent you.
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Old 09-28-2017, 06:14 PM   #6
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Quote:
Todd is the service manager at the factory. Very cooperative and helpful guy.
I've worked with him on some minor warranty issues in the past....he comes thru for their customer!
That is what I like to hear. Since I will be 1500-2200 miles from which ever dealer I buy from, I need to know any warranty issues prop up can be handled if need be by a factory "guy".

Dealing with Keystone's warranty department is (was) like pulling teeth. Their stand behind statement is: " Every RV that leaves this factory is built and designed 100% correct". Even the simple things a 5 year old could see was a built deficiency at the factory level.

Thanx
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Old 09-28-2017, 07:21 PM   #7
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Quote:
Originally Posted by Superslif View Post
That is what I like to hear. Since I will be 1500-2200 miles from which ever dealer I buy from, I need to know any warranty issues prop up can be handled if need be by a factory "guy".

Dealing with Keystone's warranty department is (was) like pulling teeth. Their stand behind statement is: " Every RV that leaves this factory is built and designed 100% correct". Even the simple things a 5 year old could see was a built deficiency at the factory level.

Thanx

A Trailer is a Trailer is a Trailer is a Trailer.
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Old 09-28-2017, 09:26 PM   #8
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Quote:
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A Trailer is a Trailer is a Trailer is a Trailer.

If that's true you could have saved some real Canadian dollars by buying a Thor or Fleetwood trailer. All trailers are equal but some are more equal than others,,,LOL.
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Old 09-29-2017, 07:46 AM   #9
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Line up a $15k Coleman tt next to a $35k Timber Ridge and tell me a "trailer is a trailer...is a trailer..."

But, is the extra $20k worth it? For some people YES, I'm willing to pay for proven higher quality only if it truly is better.

Many RVers are tied to " What is the payment" so are forced to buy that Coleman. It's not like I'm bashing Coleman's but was RV shopping with a buddy two weeks ago ( at a Camping World) and I couldn't believe the sloppy build quality on the Coleman's (Lantern's) and Heartland Pioneer's.
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Old 09-29-2017, 10:29 AM   #10
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Quote:
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If that's true you could have saved some real Canadian dollars by buying a Thor or Fleetwood trailer. All trailers are equal but some are more equal than others,,,LOL.
We would have but they didnít have the layout we wanted.
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Old 09-29-2017, 10:55 AM   #11
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Quote:
Originally Posted by Superslif View Post
Line up a $15k Coleman tt next to a $35k Timber Ridge and tell me a "trailer is a trailer...is a trailer..."

But, is the extra $20k worth it? For some people YES, I'm willing to pay for proven higher quality only if it truly is better.

Many RVers are tied to " What is the payment" so are forced to buy that Coleman. It's not like I'm bashing Coleman's but was RV shopping with a buddy two weeks ago ( at a Camping World) and I couldn't believe the sloppy build quality on the Coleman's (Lantern's) and Heartland Pioneer's.
I agree...you buy what you can afford and I can have just as much fun and enjoyment camping in a high priced trailer than a lower priced trailers...and to me thatís the bottom line.

A fridge will fail just as easy in a timber ridge as in a Coleman. A stove in a Coleman wonít light just like an airstream. A front cap will fade just a bad on a arctic fox as on a glacier peak. A slide wonít work on Thor product just the same as forest river product.

Appreciate your comments...I think we all can agree the build quality by all trailer manufactures needs improvement.

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Old 09-29-2017, 11:07 AM   #12
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I have said this before,,,, The OutdoorsRV trailers are the best house in a very bad neighborhood.
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Old 09-30-2017, 09:22 AM   #13
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I have said this before,,,, The OutdoorsRV trailers are the best house in a very bad neighborhood.
We are living proof of this after trading a 2015 Indiana-produced unit we purchase new for a 2011 Wind River. There is no comparison in the quality of materials and workmanship. Yes, we've had to replace the microwave, slide weatherstripping and water valve on the toilet, but that is to be expected from a 7 year old trailer. We've lived in it full time this summer and couldn't be happier.
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Old 09-30-2017, 10:53 AM   #14
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Quote:
I have said this before,,,, The OutdoorsRV trailers are the best house in a very bad neighborhood.
good one

I just have to hope they don't steal it from my so so neighborhood.

Hoping to be Timber Ridge owner very soon.
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