Sagging floor update. I got my trailer back.

[Cedarmancity]

I have been reading about your issue for some time and want to thank the OP for keeping us updated. ORV was on our very short list to buy soon. At this point we may take them off the list or delay our purchase.
It's not that a company shouldn't make mistakes, but how they respond. So far it doesn't look like ORV has responded like a customer friendly company.
Who knows if anyone from ORV reads or cares about what people post on here or care if they lose sales because of threads like these, but we are having second thoughts about ORV

[lmm chris]

Originally Posted by egwilly

Sorry Imm Chris.....the next move is yours to take.

See if Todd Morton at ORV can go to bat for you. If not, I would escalate to the big guys there.

If this were my shop, your trailer would not look that way. Gotta pull the slide and do it right.

I feel that they will make this right for you.

Keep us posted. Thanks.

All of this was with todd

[lmm chris]

Originally Posted by Cedarmancity

I have been reading about your issue for some time and want to thank the OP for keeping us updated. ORV was on our very short list to buy soon. At this point we may take them off the list or delay our purchase.
It's not that a company shouldn't make mistakes, but how they respond. So far it doesn't look like ORV has responded like a customer friendly company.
Who knows if anyone from ORV reads or cares about what people post on here or care if they lose sales because of threads like these, but we are having second thoughts about ORV

I sent ORV an email before I posted this. They have yet to reply

[keymastr]

I guess I am a little surprised at the difference of your experience from all the other folks who have had work done there. I can't think of a case where the results were not at least satisfactory. Maybe I just missed those stories.

Why was communication so sparse? You mentioned in the other thread that your trailer had been there over a month with no communication from them, were you attempting to phone or email and stay on top of the repairs? I would have wanted to know the status at least weekly, if not daily. The squeaky wheel getting the grease as they say.

After all you have documented I can't understand why you would not have done the inspection on the spot and addressed the issues before taking it home. I get the headache that making the extra trip would be if you left it there but better that than where you are now.

Either way it is disappointing that your still not fixed up. Hopefully you can come to an agreement with them on a plan of action to get it repaired to your satisfaction. I am really sorry your experience has not been better. This is supposed to be a relaxing way to enjoy your free time and it has certainly not been relaxing or enjoyable. Wishing you better luck in the future.

[lmm chris]

Originally Posted by keymastr

I guess I am a little surprised at the difference of your experience from all the other folks who have had work done there. I can't think of a case where the results were not at least satisfactory. Maybe I just missed those stories.

Why was communication so sparse? You mentioned in the other thread that your trailer had been there over a month with no communication from them, were you attempting to phone or email and stay on top of the repairs? I would have wanted to know the status at least weekly, if not daily. The squeaky wheel getting the grease as they say.

After all you have documented I can't understand why you would not have done the inspection on the spot and addressed the issues before taking it home. I get the headache that making the extra trip would be if you left it there but better that than where you are now.

Either way it is disappointing that your still not fixed up. Hopefully you can come to an agreement with them on a plan of action to get it repaired to your satisfaction. I am really sorry your experience has not been better. This is supposed to be a relaxing way to enjoy your free time and it has certainly not been relaxing or enjoyable. Wishing you better luck in the future.

Guess I'm just use to better customer service, when ever my dealer did any work on it they would always contact me all the time. I thought the manufacturer would do the same. I even asked for pictures of the progress, and couldn't get any.

Like I said before I looked under the frame where the supports where added to the frame. just by looking under it I couldn't know the underbelly was going to fill with water. And I didn't Know they where going to cut the slide up so I didn't look at it.

Like was I supposed to check if the microwave worked, or the oven also.

[Tops]

I'm seriously thinking about backing out of my trailer deal now...... Spend $$$$$$ and be treated like that????? Not my cup of tea..............

[Highway 4x4]

This entire situation is sad and not the norm. As far as looking to not buy a ORV because of it, well, other RV mfgs have this happen also and the service is not the level of ORV. ORV has a 6 month wait for their orders so many people are willing to "risk" the ORV level of service. Does not excuse what has happened here.

[jtbuilds]

Originally Posted by Highway 4x4

This entire situation is sad and not the norm. .

It may not be the norm but my experience was similar to Imm Chris.

It didn't mater how bad ORV screwed the build of my trailer up there was a line in the sand they refused to cross to make things right.

Spend my own money and time making the trailer better than new rather than having to deal with ORV anymore.

[jtbuilds]

Originally Posted by Tops

I'm seriously thinking about backing out of my trailer deal now...... Spend $$$$$$ and be treated like that????? Not my cup of tea..............

Wouldn't do that.....just open EVERYTHING (basement and cupboard access panels, test the water system to 100psi) up and check it with a fine tooth comb....what you can't see reach in with a camera and be prepared to walk away.

[keymastr]

That is great advice for any RV.

[60sumtin]

Originally Posted by Tops

I'm seriously thinking about backing out of my trailer deal now...... Spend $$$$$$ and be treated like that????? Not my cup of tea..............

I think you should. You wouldn't be satisfied knowing what you know.

[Cumminsfan]

Originally Posted by Tops

I'm seriously thinking about backing out of my trailer deal now...... Spend $$$$$$ and be treated like that????? Not my cup of tea..............

You sound like the perfect candidate for a Grand Design trailer. Same hit or miss build quality but they will bend over for you. Problem is you still have an inferior product that they will happily fix more often.

[BornToWander]

Wow, that is very disappointing and disturbing. I sure hope they get back to you and really make it good this time—and timely too! Please do continue to keep us posted. Good luck!

[Superslif]

I'm very surprised after they chopped and pasted more supports in they didn't caulk the areas of repair. Did it have a gasket under the slide before? by the roller wheels?