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Old 11-21-2017, 04:42 PM   #1
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Sagging floor update. I got my trailer back.

Here is the update of ORV having my trailer for 6 weeks. I just got it back yesterday.
And this is what they gave back to me. In there eyes as being done. To a northwest built quality.

Here are the corners of the slide, not sealed and plywood exposed to the elements. Click image for larger version

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Other cornerClick image for larger version

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Slide gasket missingClick image for larger version

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Bottom of slide now cracking.
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Underbelly put back so that it now holds water in it. You can see it pooling in there and leaking out.Click image for larger version

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So I cut it to see. And it's getting all the insulation and wood floor wet.
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They also replaced my roof, I just hope the quality is better on that, but now my upper clearance lights don't work. Which I found out on the way home in the dark.

I'm not sure where to go from here. They already spent 6 weeks trying to fix it, and it ends up worse.
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Old 11-21-2017, 04:46 PM   #2
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Wow, that looks terrible. I'd fully expect it to look like new.
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Old 11-21-2017, 04:49 PM   #3
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Can you take it to the factory?

If not contact the factory and ask them to get involved.
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Old 11-21-2017, 04:50 PM   #4
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Quote:
Originally Posted by dexters View Post
Can you take it to the factory?

If not contact the factory and ask them to get involved.
IIRC from the other thread, that was the factory that did it.
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Old 11-21-2017, 05:01 PM   #5
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Not as concerned about the plywood as I would be about the water intrusion.

Not sure how far you live from them, I would contact them, show then the pics, and take it back for the seals and leak. Water inside anywhere is not acceptable. Seals are the water issue.

They didn't do a good job imho.

Best.
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Old 11-21-2017, 05:18 PM   #6
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I'd be PO'd. Did you not see the exposed wood when you picked it up? I think I would've gone over it with a fine tooth comb. Gotta be very disappointing.
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Old 11-21-2017, 05:38 PM   #7
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I'd be PO'd. Did you not see the exposed wood when you picked it up? I think I would've gone over it with a fine tooth comb. Gotta be very disappointing.
I looked underneath where the supports where added. I had no idea the slide was cannibalized. They didn't even come out of the shop to show me what they did. Just here is a paper of what we did.
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Old 11-21-2017, 05:38 PM   #8
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Wow! Did you check the serial number to make sure you got yours and not someone elses? Thats terrible.
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Old 11-21-2017, 05:46 PM   #9
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That is disappointing to say the least. I would not accept that.
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Old 11-21-2017, 06:03 PM   #10
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I have some more thoughts on this. That is shoddy, inadequate work, plain and simple, and I would not just accept it. They need to either fix it to your satisfaction or pay someone else to if they are unable to do the job.

Much of what I'll suggest is covered in much more detail in a posting by someone else on a completely different topic, but I feel it applies here. The other post: Identity Theft, Credit Reports, and You | Kalzumeus Software

First, document everything. This includes all before and after photos you have, communications with them, the timeframe this all has taken, any expenses you incurred, and so on. I'm guessing you probably already have some degree of that complete, but it's worth the time to assemble and organize it for what comes next.

Next, draft up a letter outlining everything that has gone on. In this letter you should explicitly outline what you require to be done to resolve this. Paraphrasing the link I shared above,

Quote:
[Businesses] deal with lots of angry people, and are optimized to treat this like a customer service problem. Some do better and some do worse at this, but you never want [this] treated like a customer service problem. [CS departments are] scored on number of tickets resolved per hour, and each rep’s incentives are simply to classify you as something requiring no followup and get you off the phone.

Instead, you want to communicate with the [business] in a manner which suggests that you’re an organized professional who is capable of escalating the matter if the [business] does not handle it themselves. You do not yell – not that you’re ever verbally speaking with anyone, but you wouldn’t yell in a letter, either. You do not bluster. (“I will tell on you to my attorney” is, generally, bluster, and that’s bluster that is common to people who do not actually have attorneys.) You instead present as if you’re collecting a paper trail.

...

Don’t say untrue things. Don’t say “I will file a suit” unless your true intent is to file a suit. Don’t say that you’ve involved a lawyer if you haven’t involved a lawyer. People bluster all the time and your counterparty is immune to bluster. People who have factually involved an attorney don’t need to announce that; their attorney will for them.

You can, however, be a professional who says things that have some strategic ambiguity. “I will avail myself of remedies available under the law” could imply that you’ll involve an attorney, that you’ll write to your local attorney general or another bureaucrat, or that you’ll write letters. Can you write letters? Great; avail away.
The letter should be written in that manner, and you should address it to as high up the company ladder as you can find contact information for. Send that letter via certified mail to ensure there is a paper trail for the communications and include that receipt in your documentation collection.

Either they'll respond in your favor, respond against you, or not respond at all. If either of the latter, it will probably require escalating it further. Unfortunately, this means more work on your end, but it'll be up to you to decide whether or not that work is worth it.

Oregon's small claims limit is $10,000, which is reasonably high and could probably cover an independent party fixing this plus all expenses you incurred. If it comes to that, get an estimate from somewhere else and start the process. I've been the plaintiff in something like this before, and it took a lot of time on my part, but in the end, the judgment was in my favor.
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Old 11-21-2017, 07:23 PM   #11
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For reference here are pictures of the other slide and side that have no issues. Pictures taken at the same time.
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Old 11-21-2017, 08:40 PM   #12
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Sorry Imm Chris.....the next move is yours to take.

See if Todd Morton at ORV can go to bat for you. If not, I would escalate to the big guys there.

If this were my shop, your trailer would not look that way. Gotta pull the slide and do it right.

I feel that they will make this right for you.

Keep us posted. Thanks.
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Old 11-21-2017, 09:22 PM   #13
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WOW that went from bad to hot mess in 6wks. I was really expecting better out of them. Another RV Nomad had issues with their Cedar Creek and Forest River took between 8 and 12 weeks but fixed all of their 80+ items on their punch list along with some that were not on the list. The unit was also out of warranty and they did not charge them a dime. And the unit was fixed to their satisfaction they even got a full walk thru with the chance to reject any of the repairs.

Keep at the folks at ORV apprised of your dissatisfaction with their repairs - as others have mentioned, keep the tone business-like.
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Old 11-21-2017, 09:30 PM   #14
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Gettting repairs

I would write action line at Trailer life. They have been very good at making companies do right by the customer. Be sure to enclose before and after pictures.
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