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Old 07-16-2018, 07:14 PM   #1
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Suburban SRSA3SBGEZ oven problems

2018 Creekside 21RBS. We can light the pilot light and wait a minute or so then turn the oven dial to 350 and we can see it lights the main burner. So we wait a few minutes for the oven to heat up and then stick the food in. But by then the main burner is off and we have to go thru the process of lighting the pilot again.
Some times it keep going and some times it doesn't. Any suggestions? We have used the trailer on 3 different trips and almost every time it does the same thing. Have read a lot about other people having the same problem and some get it fixed and some get the oven replaced.
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Old 07-16-2018, 08:17 PM   #2
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You said the main burner goes off, then say you have to light the pilot again, so the problem is the pilot isn't staying lit?
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Old 07-16-2018, 08:17 PM   #3
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I'm assuming the pilot light is sufficient so I would first make sure the thermocouple is in direct contact with the pilot light. If it is then try a new thermocouple. It may be getting weak.
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Old 07-16-2018, 08:18 PM   #4
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If you're under warranty, and you can get it back to the dealer, that's where I would go first.
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Old 07-17-2018, 10:48 AM   #5
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I had the same problem. It was the pilot flame wasn't close enough to the thermocouple. Just needed to tweak it a little bit.
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Old 07-17-2018, 12:07 PM   #6
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I had the same problem. It was the pilot flame wasn't close enough to the thermocouple. Just needed to tweak it a little bit.


X2 on this just like a water-heater the thermocouple is doing its job. If it doesnt detect heat its shutting off the gas flow. Could be that its just off a bit maybe loose and sometimes its lined up in the flame and keeps the gas flowing. Worth a look.
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Old 07-17-2018, 03:54 PM   #7
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X3 on the thermocouple....was out of position by 1/8" on ours.
Not worth taking back to the dealer if you can tweak it. Awkward to get to though. Hands and knees time
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Old 07-17-2018, 06:39 PM   #8
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So I removed the middle panel and the thermocouple was off-set a little. Bent the frame and now they are both in line. Might try it again this weekend when it is a little cooler as I don't want to get it any hotter than it is already. If that doesn't work will try bending it down so it is closer to the flame.
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Old 07-17-2018, 07:13 PM   #9
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So I removed the middle panel and the thermocouple was off-set a little. Bent the frame and now they are both in line. Might try it again this weekend when it is a little cooler as I don't want to get it any hotter than it is already. If that doesn't work will try bending it down so it is closer to the flame.
The end of the thermocouple should be enveloped in the pilot light flame, not just close to it.
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Old 09-24-2018, 05:49 PM   #10
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So while we were on our vacation trip to the Oregon coast I stopped by Gibbs RV in Coos Bay to have them look at the oven problem. Well they didn't have time to look at it then but we made an appointment to have them send a service person out to where we were staying. They took pictures of our trailer serial number and of the stove.

The next day the service person came out and replaced the pilot assembly. He asked if our stove had worked since we bought it and we told him no. After about 15 minutes he had the new part in and we were back in business. We fired up the oven and changed temp setting from 350 to 450. Then back to 300 and left it for almost an hour. We then turned it off and went out to do some shopping. We came back and did the same procedure as last time and it worked with no problems.

We paid for the service call but didn't have to pay for the part as it will be covered under warranty.
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