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Old 12-26-2018, 03:36 PM   #1
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Cancel?

I paid my $39 today just to discover this thing is really horrible!

no android or iphone app.

No way to actually plan a trip.

It's basically RVparky but not for free.

I don't see any support system other than this forum.

How do I cancel my membership and get my money back?
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Old 12-26-2018, 04:03 PM   #2
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What are you asking about?
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Old 12-26-2018, 05:14 PM   #3
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Please use the Contact Us link to request a refund. See below circled tab from the webpage.

Lori-
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Old 12-26-2018, 07:06 PM   #4
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We plan our trips with it just fine. Of course, we spent some time exploring it.
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Old 12-26-2018, 07:18 PM   #5
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There is no mention that there is any app, why do you think there was?



To create a trip click on "New Trip".



This is new software to you and you need to explore and expect a learning curve.


What other support are you looking for? You found this forum via Help didn't you?


As NLOVNIT said, just use the "contact us" selection for a refund.
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Old 12-26-2018, 07:24 PM   #6
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RV Trip Wizard works just fine but there is a Very Steep learning curve. I Found out
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Old 12-27-2018, 01:14 PM   #7
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Sure would be nice if they offered a free trial version - just disable the Print and Save options, or build in a 30-day trial period. That would be a lot easier than having us pay for it, then have to request a refund, and then they have to process that refund - costly on both sides!
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Old 12-27-2018, 01:53 PM   #8
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That has been suggested many times.
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Old 12-27-2018, 03:25 PM   #9
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Please use the Contact Us link to request a refund. See below circled tab from the webpage.

Lori-
I did that. actually found that right after I clicked on "help" and ended up here.

I got an autoreply that my message was rcvd, but nothing since, and no refund.
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Old 12-27-2018, 03:56 PM   #10
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I see you made that request just yesterday (late). I know the people who handle the Contact Us requests are volunteers who manage that desk in their spare time. Please be patient during the holiday season. I'm sure your refund will be in the works soon.

Lori-
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Old 12-27-2018, 04:33 PM   #11
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Thanks Lori, and in the meantime I'll keep trying to figure it out.
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Old 12-27-2018, 04:35 PM   #12
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Are there any directions?
Tutorials?
in program help?
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Old 12-27-2018, 05:23 PM   #13
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Quote:
Originally Posted by oneknight View Post
Are there any directions?
Tutorials?
in program help?
Jim,

Click on the gear in the upper right corner and youíll see both help and feature tour. Go through the feature tour and then use help as you need it. I think if you give it time youíll find itís a great trip planning program.
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Old 12-27-2018, 09:38 PM   #14
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Are there any directions?
Tutorials?
in program help?
Check YouTube there are some tutorials.
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