Community Forums

reubenray · 05-21-2019, 05:15 AM

Anyone else having issues using RVTW using Chrome. The big issue I am having is the trip details on the left side will not slide out of the way. I have been having it lock up on me also. Everything works fine with Firefox.

Sue46 · 05-21-2019, 05:22 AM

I just ran a quick test with an established trip and have no problems. I am on the road with little internet so hopefully someone else will respond.

joenlulu · 05-22-2019, 05:21 AM

Yes! Having the same problem. Have been using RVTW and Chrome for over a year with no problems till now. What's happened?

aiken rver · 05-22-2019, 05:34 AM

I did just try both an existing and a new trip with no problems. I'm using Windows 10 and Chrome. I don't normally use Chrome but MS Edge. RVTW has not worked with Chrome for dragging the route well for a long time. I did just check that a while back and it does seem to be fixed, so will start using with Chrome again. If I encounter the error you are having I will post.

Victory Blue · 05-22-2019, 07:08 AM

Same problem on my laptop with Chrome and Win 10. The arrow changes directions but the flyout doesn't move.

Victory Blue · 06-03-2019, 06:27 AM

It's still an issue that the trip flyout doesn't move off screen when the arrow is clicked; I'm on a laptop using Chrome on Win 10. Works OK on iPad Pro using Chrome, although both the trip and research arrowheads are almost too small to see. Still love the app.

reubenray · 06-03-2019, 07:04 AM

Mine is still messed up. I checked Google Chrome and I am on Version 74.0.3729.169. I have been using Firefox instead.

aiken rver · 06-04-2019, 06:26 AM

Quote:

Originally Posted by reubenray

Mine is still messed up. I checked Google Chrome and I am on Version 74.0.3729.169. I have been using Firefox instead.

I'm using Chrome Version 74.0.3729.169 (Official Build) (64-bit) on a Dell laptop with windows 10. I have no problems with RVTW. The flyout works, route dragging works, show hazard and hide parks work at all expansion sizes. I had stopped using Chrome some time ago because of problems, but have now been using it for several weeks and it seems fine.

I would think that it might be a setting or extension in Chrome. I have removed a lot of the Chrome extensions I had added, as they were causing me problems when using Chrome with several web sites.

EMY92 · 06-07-2019, 07:08 AM

This is an issue that we have been working on. It doesn't affect everyone, but does not seem to be browser specific. No one on our team can replicate this problem which makes it more difficult to figure out the cause.

For those with the issue. If you could please open a trip, then attempt to close the tab. Next, open the Developer Tools console and take a screenshot of the Console tab.

If there is an error, it will show up here and point the programmers in the right direction.

Thanks

reubenray · 06-08-2019, 04:45 AM

Quote:

Originally Posted by EMY92

This is an issue that we have been working on. It doesn't affect everyone, but does not seem to be browser specific. No one on our team can replicate this problem which makes it more difficult to figure out the cause.

For those with the issue. If you could please open a trip, then attempt to close the tab. Next, open the Developer Tools console and take a screenshot of the Console tab.

If there is an error, it will show up here and point the programmers in the right direction.

Thanks

How do I take a screenshot and get it posted here?