The "Community Support" link on the RV Trip Wizard site (at the bottom of the home page) doesn't point to this forum. It's the same with the "Community" link at the top of the home page too.
It points to
Navigation, Routes & Roads - iRV2 Forums which is this forum's parent.
People won't know how to find this forum unless they take the time to do so (or are computer geeks).
You shouldn't really rely on those two caveats in customer service. Make it easy for them and point them to the right forum.