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Old 04-27-2019, 10:29 PM   #1
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RV Trip Wizard - No support from company ?

Hello. I subscribed for the first time this year to RV Trip Wizard. I was having problems with maps updates and sent them an email. No answer. I have another question about fuel warning which I will post in separate thread. I pressed the button within RV Trip Wizard for support and ended here. Is this the official support group for the software? Or don't they offer any support ?

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Old 04-28-2019, 04:22 AM   #2
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You go to Help/Contact Us. I have generally gotten replies fairly fast. Try again. It is generally better to check with Community Support first if you are having a problem.
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Old 04-28-2019, 06:27 AM   #3
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You will likely get quicker help here. To my knowledge RVTW uses google maps, so no update is necessary. I may be mis-understanding your question.
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Old 04-28-2019, 06:31 AM   #4
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When you are talking about "map updates" are you talking about the actual map (Google map) or information about a stop like telling them information about the stop is not accurate?
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Old 04-28-2019, 06:45 AM   #5
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You go to Help/Contact Us. I have generally gotten replies fairly fast. Try again. It is generally better to check with Community Support first if you are having a problem.
I did. No response. I will be trying again in a few minutes about the Fuel Warning not working. It is odd that a supplier deflects support to a website such as this one UNLESS this website is paid by the company to do such support.
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Old 04-28-2019, 06:47 AM   #6
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Originally Posted by Sky_Boss View Post
When you are talking about "map updates" are you talking about the actual map (Google map) or information about a stop like telling them information about the stop is not accurate?
I did figure out my problem the following day. I was adding way points to the map and the fuel cost for the entire trip was not updating. I did write to the company a question and I never got an answer. I wanted to call them. There is no phone number on the website.
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Old 04-28-2019, 06:57 AM   #7
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I did. No response. I will be trying again in a few minutes about the Fuel Warning not working. It is odd that a supplier deflects support to a website such as this one UNLESS this website is paid by the company to do such support.

Most vendors have a Community Support Forum that provides support. The user population has a greater experience base overall than the vendor and a majority of the questions can be answered by others. Most people are very willing to share their knowledge and experience.
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