Community Forums

Kathy22 · 09-30-2018, 07:21 AM

Hello! New to forum. We have a Jayco 2014 24RBS. It has been a good RV, just looking for better layout and quality (built pre-Thor takeover). We have researched multiple brands, and are seriously considering the Arctic Fix for several reasons: quality, layout, fridge size, etc.

Looking for anyone with experience buying from out-of-state dealer, and any ongoing service agreements. We are in Iowa and looking at a Minnesota dealer. How does the "we have relationships with local dealers in multiple states" process really work.

Anyone with this experience?

Thanks!

Cumminsfan · 09-30-2018, 09:49 AM

While I didn't buy from out of state I did buy 250 miles away. I had a couple minor issues. One requiring warranty work. I had a slow water drip at the manifold connection. Since I had no dealer near me I call Northwood. Told them about my leak and asked if they could just send me the part. They did. But they sent the wrong part. Sent a pic and they sent another part but it didn't stop the leak. So they set me up with a local independent RV repair shop. Had it repaired in a couple hours.
My water pump went out before the two year Shurflo warranty was up. Called NW and they had me do a few tests of the pump and wiring while on the phone. They determined that the pump was probably bad so they sent me a new one.
I can call NW and ask about anything I want on my 5er and will get to talk to a service or tech guy.

It's my understanding that out of state buyers will be refereed to an RV shop for warranty work if needed.
You could call NW or ask them on their Facebook page on their site. During the week I've had instant responses to a few questions on their FB page.

Only other MFG that offers the same customer relations that I know of is Grand Design.

JameyT · 10-03-2018, 09:19 PM

We bought ours after owning a 2000 AF 27-5L for 8 years. The dealer is over 500 miles away, but we haven't needed anything that isn't simple repairs. We haven't had anything wrong that I would take it to a dealer 10 miles away.
Stripped screws, and things mounted slightly off level have been the worst of our problems. Everything else I have done has been making it work as simple as our previous AF did, as we mainly boondock or dry camp, but still live like we were at home.

talk2cpu · 10-09-2018, 07:57 AM

We bought ours from Niemeyer and if you are looking to buy from them, we only have praises for the delivery, purchase and service department. We ordered ours in Dec and picked it up in July. During the time before it was built we made several changes (adds) and all went smoothly. When our unit arrived Tim Neimeyer called to let us know and worked with us to schedule a pickup time that would allow us time to go through everything as we saw fit. It took nearly 4 hours to do the PDI, during the entire time the service manager was with us, taking notes and answering questions. Only a few minor things were found, which were taken care of while we wrote out the check. During the next few weeks and we discovered a couple of things, all minor, that needed fixing. Scheduled a time to do the work and all went well.
Just lately the fridge stopped working, we are traveling and 1200 miles from the dealer. Contacted them and since it would be warranty from Norcold, we were givin information of Norcold service centers in our area. Fortunately the fridge started working again and now we just watch it closely to try and figure out why it stopped and to catch it early if it stops again.

Kathy22 · 10-09-2018, 05:32 PM

Thanks! We are looking at Neimeyer. Glad to hear they are good!

Barlow46 · 10-14-2018, 07:12 PM

I drove from east coast of FL to Niemeyers to buy our 2016 Arctic Fox 25Y. Very apprehensive to buy sight unseen and travel that far but was well worth it. Excellent dealership and they stand behind their sales. Highly recommended.