Quote:
Originally Posted by BRex45
Russ
Specifically,
What problems have you encountered with your fiver?
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See below.
Quote:
Originally Posted by BRex45
How many dealers turned you down for warranty work? How many were AF dealers? I would remember if it was two, or was it three?
Specifics please and maybe where the dealers are located?
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Maybe you would remember the dealers that turned you away, or maybe you just think you would. I guess I don't see any point in keeping track of dealers that wouldn't take in my work as I was traveling through their part of the country in areas to which I may never return. There was also a repair facility (not a dealer), the one that turned us down because Northwood wouldn't pay what they wanted. I do not wish to mention their name because I do not wish to dignify them and due to potential litigation.
I can tell you that Cordelia RV is one Arctic Fox dealer that turned us away. I remember them because they were the nearest AF dealer to where I was living and I had been there several times when shopping. There were at least two Arctic Fox dealers in CO that turned away our warranty work but I didn't make note of their names. I think one was in or near Montrose and the other near Pueblo. You can look them up if you want to.
Quote:
Originally Posted by BRex45
As an aside my best buddy has a nephew who lived in NE Oregon for awhile and hired on at the Northland factory. He quit after a few months, saying it was chaotic at the plant, you never knew who you were going to work with day to day and many of his co-workers were jail bait. The nephew is quite believable but I have not verified his statements.
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I believe you mean Northwood, not Northland. I can't say I find the report from your friend's nephew all that surprising.
Below is a _partial_ list of items I reported or will report for warranty repair or that I fixed myself. Some items are no longer on the list because they have been repaired. Some of the items may be difficult to envision without photos or because I don't have the proper terms such as part names to describe them. In addition, I have found a number screws set so close to the edge of the substrate into which they were screwed that the substrate cracked or the screws had been over-tightened so that the substrate was damaged and unable to securly hold the screw. I'm not talking about just a few screws either.
Lamp over recliner driver side mounting screw stripped
Cracked shelf suport, closet
Dinette lampshade loosens repeatedly
Sliding door hanger parts not connected, living room
Sliding door hanger not greased, living room
Sliding door track screw missing, wrong screw
Dinette chair falling apart
Drawer latch, lower, right of sink broken
Ceiling material separatiing from substrate, bubbling and starting to come down, bedroom and living area
Furnace grill cracked
Bulb seal, water fill and pass through compartments falling off
Output wire from transfer switch resting on and being cut into by sharp edge of water pump: short circuit and fire hazard, IMHO. I'm including a photo of this one.
Water hoses resting on transfer switch where a leak could cause a short circuit and/or fire, IMHO
Transfer switch cover screw stripped
Transfer switch cover not installed properly
Transfer switch had sawdust and wire strands inside--short circuit and fire hazard, IMHO
12 volt receptacle dead, by bedroom TV
Charging stations on sides of the bed inoperative
Carpet edging falling off, main slide
Carpet edging strip, stairs, dangerous sharp edge
Enlarge hole for water lines, pass-thru, water lines are being squeezed and access cover cannot be set flush because hole made for the water lines at factory was in the wrong place
Convection oven preheat & temp 50º low
Convection oven will not attain 425º
Uneven cabinet doors
Torn weatherstripping, rear corner, main slide
Main slide wiper seal doesn't deploy properly
Main slide wiper seal being torn up in corners by sharp metal of the outer slide wall
Main slide bub seal torn in several places
Screws protruding under RV, see main slide (hazard)
Main slide squeals
Main slide clangs sometimes when reaching 2/3 in
Main slide doesn't always retract all the way
Bathroom door strike friction excessive and door very difficult to close unless low humidity
Water pump cycles when not in use
Stripped screw hole leveling control panel
Damage to white seal, top rear of main slide
Tear in waterproofing material underside near battery compartment
Bent tab on water heater
Improperly mounted water pipe behind water bay
Some exterior decal cracking
Leak from roof ladder
Screw holes too near edge 12v fuse panel and stripped
Right door, bedroom closet sometimes won't open all the way
Screws coming through the steps to the bedroom
Main slide roof sags
Main slide stop bolt bent and jam nut not tightened
Carpet badly worn by main slide at rear
Shower fixture falling off the wall
Curtain stays broken
Glass dome of ceing light fell out
Many if not most of the screws holding the trim around the entry door are stripped out
As I wrote above, this is a partial list of what I see as build quality issues. A few represented serious hazards, IMHO. Taken all together, it is my opinion that the things I've seen make it seem that Northwood may be a prideless company with workers that either don't care or aren't allowed to care. Also, taken together, I regard the build quality, shortcuts taken in repair work, and difficulty in obtaining warranty repair both astonishing and an indictment of the manufacturer and facilities that have worked on my RV.
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