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07-11-2011, 01:00 PM
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#1
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Junior Member
Join Date: Sep 2007
Posts: 8
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Beware The KOA Cancellation Policy!!
I thought I'd share this with you all. In my planning of my summer trip in August, I had to cancel one of the three KOA's I had booked. I was to check in on 8/22/11. It is July 11. They refunded my deposit less $10! The way I figure it. I am still about 42 days away from the check in date. When I questioned the Chocorua KOA about this, they claimed it was KOA policy. I called KOA, and they informed me that it was KOA policy, however, they leave it up to each owner whether or not to charge the fee. I am currently waiting for a KOA supervisor to return my second request for an answer. After the first request, someone from KOA sent me a rehash of their policy.
Look, I totally understand canceling a reservation in either a hotel, campground, whatever within 30 days. But, 42 days? Read the cancellation policy below from Chocorua KOA, and see what I mean.
KOA SYSTEM RESERVATION/CANCELLATION POLICY
Reservation Guarantee Deposit
A credit card deposit equal to the registration charges for your first night is required to guarantee a reservation. Deposit charged at time of reservation.
Cancellation Requirements for Deposit Refund
If you are unable to honor your reservation, call and cancel prior to these deadlines: * RV/Tent: 48 Hours - Notify KOA by 4 p.m. two days prior to arrival date. * Kabin: 7 Days - Notify KOA one week prior to arrival date. Reservations made after deadlines will require a non-refundable deposit.
Cancellation Charges
A $10 cancellation fee charged for cancellations made prior to deadline. Cancellations after deadline will result in forfeiture of all deposit. Holiday weekends, special events that require a minimum two night stay or more and KOA Kottage and Lodge reservations may have special deposit and cancellation requirements.
Am I being unreasonable here?
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07-11-2011, 01:18 PM
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#2
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Senior Member
Join Date: Aug 2006
Posts: 799
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I have been RVing since 1972 and fulltimed over ten years. I don't know how many campgrounds I have stayed in. Many campgrounds have cancellation policies and I always ask the amount of the deposit (if any) and the cancellation rules and fees. If I don't like their rules and fees I don't make a reservation. If I accept their rules and fees I live up to my end of the deal.
__________________
2005 Dutch Star 4015
Cummins ISL
2007 Honda CR-V
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07-11-2011, 01:19 PM
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#3
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Senior Member
Monaco Owners Club
Join Date: Aug 2006
Location: Ft Myers Fl / Omaha Ne
Posts: 617
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Besides the majority of their parks are out of date this is another reason we don't use KOA. It also irks me when they charge a guest fee if you have someone come and visit your campsite.
__________________
Chuck & Mary
2008 Monaco Diplomat 40 SKQ
2008 Enclave Toad
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07-11-2011, 01:33 PM
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#4
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Senior Member
Newmar Owners Club
Join Date: Jan 2010
Posts: 4,589
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After being burned once by them I will never give KOA another penny.
__________________
2007 Newmar DSDP 4023
Discovery is seeing what everyone else has seen and thinking what no one else has thought.
If you want to see what man made go East; if you want to see what God made go West.
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07-11-2011, 01:43 PM
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#5
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Senior Member
Join Date: Nov 2008
Posts: 1,378
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Quote:
Originally Posted by RJay
After being burned once by them I will never give KOA another penny.
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You are not alone; their camp grounds are way overpriced and what I have seen are mostly pretty well run down.
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07-11-2011, 02:17 PM
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#6
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Senior Member
Fleetwood Owners Club Appalachian Campers
Join Date: Aug 2007
Location: Greeneville-North East Tn.
Posts: 632
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I personally would Eat the $10 loss and NEVER use a KOA facility in the future. Nor would I ever miss a chance to express how I was treated; If felt as you do. I know it's the principle of the thing-so send the KOA customer service people your personal feeling about their policy. If all else fails stay in a wal-mart for the night. oh----sorry that's another thread. 'Course you understand this MY opinion.
Safe journeys...
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07-11-2011, 03:01 PM
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#7
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Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Mar 2007
Location: Home on the hill in Georgia
Posts: 2,742
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Did you not read the cancellation policy before making the reservations ???
__________________
Jerry Potter, Taz
1999 Coachman Catalina Sport
[SIGPIC][/SIGPIC]
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07-11-2011, 03:02 PM
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#8
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Senior Member
Newmar Owners Club
Join Date: Jan 2010
Posts: 4,589
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Quote:
Originally Posted by melvonnar
You are not alone; their camp grounds are way overpriced and what I have seen are mostly pretty well run down.
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I have seen a few parks that are now owned by Care Free RV Resorts that look a lot like older KOA's with the unmistakable A frame office building. I'm staying at one now and really like their management. They are presently upgrading the electrical system and because of the electrical work will be repaving the inner roads.
I don't know if it's Care Free's business plan to buy up older KOA's but it sure would be a positive move for RV'ers.
__________________
2007 Newmar DSDP 4023
Discovery is seeing what everyone else has seen and thinking what no one else has thought.
If you want to see what man made go East; if you want to see what God made go West.
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07-11-2011, 03:28 PM
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#9
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Senior Member
Join Date: Jan 2011
Location: Pensacola, FL
Posts: 2,457
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I don't find 1 $10 fee to be unreasonable. It may well be used to discourage people from making many reservations and then cancelling all but the one that they finally choose. They also may have to pay some fee to the credit card companies - now THOSE guys are the real sharks in the financial waters.
__________________
2008 Itasca 37H
2011 & 2012 Len & Pat's "One lap of America"
27K miles & 41 states in 13 months
Yellowstone Lake 6-1-2012
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07-11-2011, 03:36 PM
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#10
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Senior Member
Join Date: Apr 2011
Location: Clarksville, TN
Posts: 226
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This is no different than most campgrounds. In fact, some won't refund anything. Read the fine print. I've stayed in some great KOA's and some not so good - same as other campgrounds.
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07-11-2011, 03:42 PM
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#11
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Senior Member
Thor Owners Club Ford Super Duty Owner
Join Date: Aug 2010
Posts: 860
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Campground in MA cape cod area has a $25.00 penelty for cancel even if you cancel same day you booked. KOA is a fair as any IMO. In booked KOA ST Petersburg Florida, checked in had to check out same day and they refunded all my money 100%.
__________________
Mike, Janet & Duchess (cavalier King Charles)
2008 35B windsport, Brazel's rear TracBar, Koni shocks & Safe T plus steering
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07-11-2011, 03:52 PM
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#12
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Read the rules, if you don't like them don't stay there. It's very simple. KOA (Keep On Adding) did exactly what their site says, nothing more.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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07-11-2011, 03:58 PM
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#13
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Senior Member
Texas Boomers Club
Join Date: Dec 2003
Location: Mo/Texas
Posts: 3,555
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The cancellation fee of $10 seems reasonable to me as it probably covers a processing fee.
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07-11-2011, 04:15 PM
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#14
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Community Administrator
Pond Piggies Club LA Gulf Coast Campers Outdoors RV Owners Club Entegra Owners Club Skyline Owners Group
Join Date: Mar 2002
Posts: 40,769
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I don't like it, but I don't see it as unreasonable. Like bluepill stated, they're discouraging people from blocking out multiple sites & then cancelling the ones they don't want at the last minute. I'm sure the sites won't go unoccupied & the CG will get not only the new reservation's money but your cancellation fee as well, but the CG wants to cover their "perceived possible" loss.
I don't think I've ever stayed at a campground that didn't have a cancellation fee. I always make sure I read the terms & conditions, especially the cancellation policy, prior to making reservations. If I choose to make reservations, then I agree to the policy & can't buck it.
L-
__________________
Lori (& Dave, my spirit guide) - RV/MH Hall of Fame Lifetime Member | My iRV2 Photo Albums
2016 Phoenix Cruiser 2350S, 2018 Phaeton 40IH,2006 Bounder 36Z, 2004 Cougar 285EFS, 2000 Aerolite 25FBR
There is great need for a sarcasm font.
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