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Old 06-03-2006, 02:58 PM   #1
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OUR FMCA GROUP WERE RECENTLY AT THE KOA CAMPGROUND IN COTOPAXI, CO. IT WAS A BIG DISAPPOINTMENT. THE PAVILLION WAS FILTHY, RODENT DROPPINGS, DELAPIDATED. NEEDED GRAVEL ON ROADWAYS-JUST LOTS OF DIRT. TREES WERE NOT PROPERLY TRIMMED SO YOU COULD PUT AWNINGS OUT. DRIVE THRU SITES WERE UNLEVEL AND YOU HAD TO BACK UP-TOO STEEP TO DRIVE THROUGH. MINI-GOLF WAS DELAPIDATED TOO. JUST NOT UP TO KOA STANDARDS. ONLY PLUS IS IT'S NEXT TO THE ARKANSAS RIVER.
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Old 06-03-2006, 02:58 PM   #2
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OUR FMCA GROUP WERE RECENTLY AT THE KOA CAMPGROUND IN COTOPAXI, CO. IT WAS A BIG DISAPPOINTMENT. THE PAVILLION WAS FILTHY, RODENT DROPPINGS, DELAPIDATED. NEEDED GRAVEL ON ROADWAYS-JUST LOTS OF DIRT. TREES WERE NOT PROPERLY TRIMMED SO YOU COULD PUT AWNINGS OUT. DRIVE THRU SITES WERE UNLEVEL AND YOU HAD TO BACK UP-TOO STEEP TO DRIVE THROUGH. MINI-GOLF WAS DELAPIDATED TOO. JUST NOT UP TO KOA STANDARDS. ONLY PLUS IS IT'S NEXT TO THE ARKANSAS RIVER.
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Old 06-05-2007, 04:56 PM   #3
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We are sorry you did not enjoy your stay.

Since you came, we have re-graveled all our roads. They were graveled when you were here, but the septic system had just been replaced and there was some dirt over the drain field in the park.

Since you came, we leveled all roads and sites with a grader, costing over $3,000.00. However, we are high up in the Rocky Mountains, on a slope from the highway to the river, and the laws of physics dictate a slope over the site pad, or a slope on to it and off of it. Storm water run-off will un-do our works in short order. Drainage plans are of limited use due to configuration of our property.

Since you came, we have added five new RV sites on the river. They will be up and running later this summer. Some will be super-sites. Costs to date are $10,000.00 and expected to increase another $30,000.00 or more.

Since you came, we put in a new concrete mini-golf course at a cost of $20,000.00. Unfortunately, we will have to charge for it. It will be carpeted and up and running this summer. The old one was made of wood, free of charge, and the kids loved it. But many kids were unsupervised and they "loved"Ě it to death, beating it with their golf clubs, notwithstanding our annual repairs.

Since you came, we have spent another $1,500.00 on the park-wide WiFi system.

Since you came there have been other improments, which we have been doing every year since we bought the place.

The pavilion has been, is, and always will be rustic. It's like a barn. It has seen substantial improvements over the eight years that we have owned the park, so it surprises us when the numbers of complaint increase along with the improvements. We attribute that to a slight change in demographic. Most people love it and many have cherished memories of weddings and other events at the pavilion. For pictures of the pavilion, inside and out, as it was when you were here, go to www.coloradocampingkoa.com.
Regarding trees; for every guest who wants a tree in this spot, there is another guest who wants it in that spot. This is true for fire pits, picnic tables, and water, electric and sewer hook-ups. Some guests don't want any trees at all, sitting in their air conditioned rigs all day, and hate the idea of a tree blocking their view or their satellite T.V. reception, or sap or leaves dropping on their rig. Others like to camp and sit outside under the shade of a tree. When trees are old, they can be trimmed up-and-over everything, but that takes many years, if they live long enough, after being chopped for fire wood and having dogs ring them with chains, etc. In the interim, they must have branches to live.

We are sorry you did not enjoy your time. After 8 years in the business, we find that tastes are very subjective. We also find that with groups and family reunions, the subjective negative opinion of one person in the group can affect an otherwise positive experience of others in the group. For this reason, we always try to be as accommodating as possible.

Every slide-out and awning is different for Motor Homes, Travel Trailers and Fifth Wheels. We find we can't please all people all the time, so we provide 54 sites, all different, and ALWAYS suggest groups, especially Colorado groups, visit the campground BEFORE making reservations to ensure they are satisfied with our facilities and their sites.

We do not have a "high end,"Ě paved, gated park, with security, golf-cart escorts, golf-green laws, manicured perfection, security lighting knocking out the stars in the sky, a large staff, and our demographic is not primarily wealthy retirees. So stipulated. Ours is a family campground, in the pinion/juniper mountains, accommodating everything from tents and pop-ups to the high end rigs and the emphasis is on a rustic, outdoor camping experience, and building memories around a fire, the sound of a whitewater river near by, great fishing, great rafting, great hiking, stars overhead, and snow capped, alpine peaks in the background.

We are constantly engaged in repair, maintenance and improvements, dumping all our money back into the park. However, due to the physical configuration of the land, our remote setting, lack of government services (water, sewer, etc.), and effort to keep prices down for our primary demographic, as well as the overwhelming expressions of satisfaction we get from thousands of our repeat customer and cross-country travelers alike, the "general nature"Ě of our facility will probably continue to be rustic. It has been pleasing people for 37 years and we hope to continue that tradition for many more years.

We hope you come back and give us another try some day.
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Old 06-06-2007, 04:36 AM   #4
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I think it is great that you responded in such a positive manner .... Might be a great idea to offer this camper a free weekend ... afterall word of mouth is your best (or worst)advertisement.
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Old 06-06-2007, 07:30 AM   #5
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KOA is not our favorite place to stay, but we have to mention that the Cotopaxi KOA response was upbeat, positive, and worthy of our respect.

Thank you!
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Old 06-06-2007, 12:27 PM   #6
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KOA, I also thank you for your response.
You mentioned several things I had not considered. I usual look at the campground versus my RV, not the campground versus all types.
Interesting.
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Old 06-06-2007, 01:42 PM   #7
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Thanks, folks. We really do try hard, but we sure aren't perfect and we know that.
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Old 06-21-2007, 04:11 PM   #8
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We own a *very small* RV park in Colorado, and the truth is as Cotopaxi KOA stated, every park is not for every RV or preference. In fact, we could not pull our own Coach into our park, it's not built for 42' Coaches pulling motocycle trailers, but it's perfect for 5th wheels and RV's up to about 35'... I've found (in our travels) that you really have to do your homework... and I'd also mention that we've stayed in some really nice parks where the owners/employees were so rude that I'd never go back! It sounds like Cotopaxi KOA is responsive and continually upgrading. Happy traveling, all!
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