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Old 04-27-2013, 05:15 PM   #1
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Unfriendly campground

I wanted to pass along an incident that I incurred today with the staff at the Candy Hill Campground in Winchester Virginia. First off let me say that I have been a regular at the campground for about 5 years. I stayed there last year for Memorial Day and while I was there I reserved the spot I was in for this year. I called today to cancel for this Memorial Day as we will not be able to make it this year. I was told that I would be charged $10.00 for cancelling or I could take a $50.00 dollar raincheck good for one year. When I asked why I had to pay $10.00 dollars to cancel I was told because they had to swipe my credit card. Then I was told it was because I held the reservation for one year and they had a waiting list. I took that as they would have plenty of people o fill the spot. This is not the first incident I have heard or witnessed at this campground. I will excerise my right not stay there again.
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Old 04-27-2013, 05:20 PM   #2
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I think $10 is a reasonable charge to cxl a reservation.
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Old 04-27-2013, 05:25 PM   #3
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Sorry, but many places charge for a cancellation, including Reserve America which handles a lot of public parks, national parks, and private parks, too. You were happy with them for 5 years and now you're calling them an 'unfriendly' park?
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Old 04-27-2013, 05:26 PM   #4
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Quote:
Originally Posted by Clifftall View Post
I think $10 is a reasonable charge to cxl a reservation.
I agree. Nothing wrong with that since they held it for 11 months.
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Old 04-27-2013, 06:10 PM   #5
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Candy Hill Campground, Winchester VA

A review of their on line reservations application says:
There is a $5.00 fee assessed for all online reservations, this fee is non-refundable.
Fax In Reservation Form

Their Fax in Reservation Form states:
Cancellations:
If you find it necessary to change your travel plans, our cancellation policy is:
* With notice at least 7 days in advance you will have your choice of:
A) Refund of deposit less a processing fee of $10.
B) Full rain check for the amount of deposit valid for one year.
* With notice at least 24 hours in advance:
Rain check for 50% of deposit, valid for one year.
* Notice given within 24 hours - deposit forfeited.
Rates are subject to change without notice and are subject to availability.
Fax In Reservation Form

Only you know if you were informed or read this information at time of making your reservation. You also have the option of leaving a review of your experience at the campground on their Facebook page and sites below:
Winchester (Virginia ) - Campground Reviews - RV Park Reviews
Candy Hill Campground - Winchester, VA
Candy Hill Campground - Winchester, Virginia - Yahoo! Travel
Candy Hill Campground (Winchester, VA) - Campground Reviews - TripAdvisor
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Old 04-27-2013, 06:12 PM   #6
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Said I was a regular for 5 years, not totally happy with them. I have witnessed other incidents there that were below the line of be customer friendly. As far as holding the reservation for 11 months. The staff told me he had a 10 page waiting list for memorial weekend. I don't think they are going to go without renting the spot.
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Old 04-27-2013, 06:39 PM   #7
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Sorry, I think a $10 charge for a reservation cancellation is quite reasonable. When there is a cancellation, someone (who expects to be paid) must spend time to change the records, process the credit card refund, and process the next reservation. I would personally not expect a business to absorb these costs. But then again, I am different, I guess. I always expected my businesses to make a profit on every activity.
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Old 04-27-2013, 07:08 PM   #8
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I have seen a campground where the price of 1 night stay is at stake of you cancel.
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Old 04-27-2013, 07:33 PM   #9
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Sorry, I think a $10 charge for a reservation cancellation is quite reasonable. When there is a cancellation, someone (who expects to be paid) must spend time to change the records, process the credit card refund, and process the next reservation. I would personally not expect a business to absorb these costs. But then again, I am different, I guess. I always expected my businesses to make a profit on every activity.
IMHO, I actually think it should be more... Like at least one night... Probably not a popular statement... But, I have been locked out of several CGs for several months for this summer... especially at state parks on the water... because cancellation fees are so cheap... I have reservations for a water front site in Bar Harbor this summer and if I cancel, I forfeit my $100 deposit... And I'm good with that...
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Old 04-27-2013, 07:40 PM   #10
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State parks in AZ charge a $ 10 cancellation fee as do most national parks.
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Old 04-27-2013, 07:43 PM   #11
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Sounds Cheap to Me

I book a bunch of weekends from Spring to Fall as I have the type of job that can cause plans to change overnight. Most of the campgrounds I use charge a one night stay plus $9.00 to cancel. I have no issue with that policy at all. Part of the game for me.
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Old 04-27-2013, 07:45 PM   #12
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We have travelled most of our lives, and until recently when we bought our first RV, mostly staying in hotels. We were really surprised to see the cancellation/change charges being charged by RV parks. Even the best hotels we stayed in, never charged a cancellation or change fee unless you canceled same day. It's a business decision to be sure. We'll book a reservation with a park that doesn't charge them if possible, but there aren't many.
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Old 04-27-2013, 07:55 PM   #13
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I book a bunch of weekends from Spring to Fall as I have the type of job that can cause plans to change overnight. Most of the campgrounds I use charge a one night stay plus $9.00 to cancel. I have no issue with that policy at all. Part of the game for me.
Unfortunately, it's the game a lot of people play... What makes it worse is that most people cancel just before they are supposed to arrive... I think I am going to start checking into waiting lists and be a little more sporadic on some weekends...
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Old 04-27-2013, 08:05 PM   #14
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I'm thinking almost every campground we choose has a 48 hr cancellation policy or similar and outside that period a small fee
Having said that I had to cancel all if a 10 week planned trip and was out of pocket les than $100
Just the luck of the draw
I just booked 3 campgrounds, in Zion, Bryce and Moab
All have 48 hr cancellation policies and the nightly rate is over $40 each.
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