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Old 11-06-2019, 03:50 PM   #1
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Very Sticky Rand McNally GPS Cover

My GPS rubber cover has become very sticky to the touch. Handling the unit leaves your fingers very sticky. Not much fun to handle it.
I wrote to Rand McNally concerning the issue and they responded if the unit is within warranty to send it back. It is not in warranty and they said $99.00 is the service fee.
My feeling is it is a product deficiency and should be covered, regardless of the warranty period.
The suggestions by them in a return e mail was to wipe it with a wipe, does not work.
I used some powder on the case and most of the stickiness was covered up but it now looks terrible.
Anybody had any luck with them replacing the cover?

Just another Rand poor customer service issue.
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Old 11-06-2019, 04:04 PM   #2
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Just spend the $99.00 and go on with your life.
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Old 11-06-2019, 04:13 PM   #3
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rand and good sam both suck
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Old 11-06-2019, 05:38 PM   #4
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Those rubber covers on various items seem to deteriorate after a while. I had a pair of FRS/GRMS radios that did the same thing. I ended up getting rid of them because I couldn't stand to use them.

Maybe there is some kind of sealer that can correct the ugliness.
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Old 11-06-2019, 09:27 PM   #5
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That cover must be made of the same rubber/plastic that is on the steering wheel horn covers and dash boards of older vehicles. Over time it becomes a sticky mess. What I found that brought my steering wheel cover back to life was Mothers Back-to-Black Trim and Plastic Restorer. It's the stuff you renew the black trim on your car. I tried all kinds of stuff and just happen to give this a try and it worked. Hope it helps you.
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Old 11-11-2019, 11:06 AM   #6
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Stang37
Tried the Mothers back to black and it worked better than expected. I can now handle the unit with out getting sticky fingers
Saved the $99.00 and getting on with life
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Old 11-12-2019, 07:15 AM   #7
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Glad it work for you. I apply a coating every few months just in case. So far no sticky mess.
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