Thanks for your response, jesilvas, but unfortunately it was not installed correctly. So I am not only having to battle them about the sloppy install, I am now suspecting the same quality of awning prior to the incident is not what was installed. You stated it perfectly: "A Sunchaser is the cheap version, 8500 is better, 9000 even better." An actually, whether it was installed so poorly or not, according to our insurance policy, I am entitled to expect the coach to be repair to the same condition before the accident/incident. In other words, the awning should be of the same quality or at least comparable, and it should be appropriately installed.
Unfortunately, Thor of CA is out of business, and MVP RC LLC is no longer either. At this point, the repair facility can tell me anything they want. I was only hoping if someone had the same unit and were willing to compare features, style points, etc. that maybe I'd have a leg to stand on and get the awning we deserve, rather than the flimsy one that was installed.
Just as a last note, I have contacted AE Dometic and the gal I was corresponding with could not identify it by my description - possibly due to design changes over the years. Believe me, I feel more confident asking for the information on these forums.
I do appreciate your time and input. Thanks much and have a wonderful day. JW