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Old 09-04-2013, 07:10 AM   #1
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2014 Montana 3750FL

Looking for some feedback. Recently purchased a 2014 Montana. Signed papers and requested a washer/dryer be installed. Went back to pick up a week later and noticed the carpet being soaking wet at the corner of the dinette slide. It had been raining and was concerned that the slide was leaking. Back in Camping World was talking with a check out person while looking for the gentleman who had preformed our walk through, if you can call it that, and the person told me he was at lunch. Told him carpet was wet and he launch into telling me that when the washer and dryer were installed the installer forgot to open the sewer cover, walked away and water flooded the trailer. My question is would this have done damage that will be seen later? The service manager said the whole floor is covered in vinyl and no harm done, but he didn't tell me about it until confronted! I am concerned about the walls wicking water and underneath.

Feedback from this that understand these things better than I is appreciated, along with places I should look for possible evidence of water damage.

In advance my thanks for you input!

JewelsinMo
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Old 09-04-2013, 07:21 AM   #2
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I would type up a formal letter with your concerns, have him sign it, date it, also send a copy to the manufacture.
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Old 09-04-2013, 07:43 AM   #3
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Yea, sure the vinyl covering on the floor will keep the water from causing damage. Can you say bull. It needs to be dried thoroughly and inspected for mold damage. Oh, and since you bought a Montana, join the free Montana Owners Club, thousands have and Montana specific questions are quickly answered by those that have experience with Montanas. Montana and Mountaineer Owners Campsite in Cyber Space
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Old 09-04-2013, 08:15 AM   #4
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I agree try to get something in writing,that being said run fans and dry out the coach one exposure to water will likely cause no perm. damage.
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Old 09-04-2013, 08:45 AM   #5
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did water get under fridge, drawers, entertainment center, etc? The places you can't get to without considerable work. I have seen this happen and people dried it out good everywhere they could see. Floor of slide outs rotted out later in the edges where they couldn't get to it.
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Old 09-04-2013, 10:54 AM   #6
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If it sat there for a long time, I'd raise effh about it. But if it was just done, then have it dried, cause mistakes happen, and it should be ok. Run the ACs and lots of fans.
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Old 09-04-2013, 11:41 AM   #7
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I'd be raising 'Heck'!

We had a 2955RL for nearly 10 years. My experience with Montanas is that they do not glue linolium down. (It's actually a good idea in some cases) It would be very easy for water to get under it and stay there. And almost impossible to get dry.

I've said it before and I'm going to say it again: I would not trust Camping World to install a roll of toilet paper!

Nor would I trust them to be telling the whole truth. In order for water from the shower (the most likely place a full tank would overflow) they would have to flood it pretty good. It's HIGHLY UNLIKELY that any water found on the carpeted portion of the slide came from the washer. Much more likely that they opened the slide partway and that let the rain in.

At the very least you should get an independant inspection (that THEY pay for!) to verify that no water remains anywhere in the walls/floor/cabinets ect. They should also agree to cover any water damage to that area regardless of how long it takes to develop.

Were there any notes on the work order about the flood? If not THEY WERE NOT EVEN GOING TO TELL YOU if you hadn't noticed the wet spot!

You might want to contact Keystone/Montana customer service and get their advice.

Do join the Montana Owners Board if you haven't already. Great folks.

If we hadn't gone over to the dark side that floor plan would be my first choice.
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Old 09-04-2013, 08:12 PM   #8
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Thank you all so much for your input and suggestions! The water did not get under the entertainment center as it is above, however yes to the rest of the unit. Apparently in this model the water from the washer does not go into a grey tank, but directly out or into the sewer through its own line. With the cap left on there was nowhere for it to go back all through the trailer! I am going to write Camping World a letter and send a copy to Keystone. Believe I will send a copy to CW headquarters as well. Even more than the water going through the trailer, I dislike being misled or lied to! I do understand that things happen, but if the cashier had not overheard the conversation, I would have never been told!

Thank you all again as your advise is all spot on!

JewelsinMo
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Old 09-04-2013, 08:16 PM   #9
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All those cabinet faces are probably cheap particle board, just like Keystone would do. Those are all going to explode soon. The paneling veneer will delaminate. The vinyl could start curling up. Just for starters.
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Old 09-05-2013, 07:27 PM   #10
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Once I had seen the water on the floor, I would have told them that the camper is now theirs and a new one is in order. Like has been said above, which I won't repeat, but another concern is black mold. It will grow where it got wet and you can not see it until you start feeling bad or get sick. Then one day it will show up and you are between a rock and a hard place. An attorney and inspection by someone who is bonded is in order. Sounds like CW is trying to blow smoke!
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Old 09-06-2013, 12:18 AM   #11
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Once I had seen the water on the floor, I would have told them that the camper is now theirs and a new one is in order. Like has been said above, which I won't repeat, but another concern is black mold. It will grow where it got wet and you can not see it until you start feeling bad or get sick. Then one day it will show up and you are between a rock and a hard place. An attorney and inspection by someone who is bonded is in order. Sounds like CW is trying to blow smoke!
x2. I would of said a lot more too. Stuff you can't say on here.
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Old 09-06-2013, 01:40 PM   #12
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We have a 2012 3750FL with a washer/dryer installed - and installed by CW. First, I have to say our CW facility in La Mirada, CA did a perfect job of installation. As to where or how the unit drains, ours definitely drains to a grey tank. It would make no sense at all that it would drain directly to the sewer line. To do so would create exactly the flooding potential you describe and the blogs would be full of similar complaints. Easy to check with Montana and see what they say about their "washer/dryer ready" plumbing.
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Old 09-07-2013, 06:18 AM   #13
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Great feedback!

I crawled under the trailer, and you can see the line coming from the door side to the drain side and it is literally a straight pipe to the sewer drain - no grey tank involved, very strange. I think this IS what caused the problem. The installer thought that like previous models it would go into the completely empty grey tank and it didn't! I will verify this with Keystone on Monday, but it is very visible that this is the setup in this year/model.

I am working on a letter to CW and Keystone. I will keep you posted on any activity!

Thanks again to all who have posted. Your feedback is valuable!
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Old 09-09-2013, 07:52 AM   #14
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Originally Posted by Jewelsinmo View Post
I crawled under the trailer, and you can see the line coming from the door side to the drain side and it is literally a straight pipe to the sewer drain - no grey tank involved, very strange. I think this IS what caused the problem. The installer thought that like previous models it would go into the completely empty grey tank and it didn't! I will verify this with Keystone on Monday, but it is very visible that this is the setup in this year/model.

I am working on a letter to CW and Keystone. I will keep you posted on any activity!

Thanks again to all who have posted. Your feedback is valuable!
We had a 2011 3750 fl it said on a decal in the washer prep area that the washer did not drain into grey tank and not to use washer unless grey waste valve was open I saw this because I did the install myself so this is not a new issue
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