looks like you are on the right track. if phone calls and letters got nowhere, then it is time to meet face to face. if that gets you nowhere then maybe a letter to a consumer help group or the consumer help section of some widely circulated RV specific publications.
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John, Joyce and Zoie (our 17# Guard Dog)
2018 Ford F-450 KR / 2019 Mobile Suites 40KSSB4
Fulltiming since 2008 and loving it
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