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Old 09-22-2015, 09:55 AM   #15
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Posts: 11
Hello Mrs. Vania.

We learned that you were dissatisfied with our service and the condition you received your new Keystone Alpine in . For that we do appologise and look forward to working with you to remedy the situation and make a happy camper out of you.

Outlined are issues you expressed concern with.

1- The unit arrived at your place dirty inside and out . For that we will be glad to send you a mobile detail service to clean the floor and shampoo the carpet. ( Please keep in mind that you were moving things in for over 2 weeks on daily basis tracking all kinds of dirt in.) But never the less you needed it to arrive clean and we are happy to clean it.

2- You have stated that the black tank was full and had fecal matter when you emptied it . We will be glad to send you a professional company to flush and sanitize all your tanks.

3- You have some manufacturer defect issues ( Noisy bedroom AC, sheet metal adjustments, slide out seal and rams to be lubricated , etc ). We will be glad to send a mobile RV tech to your location to address these issues as long as they are out of factory specs. Keep in mind please, some of these issues might require a return visit by the tech if parts or factory authorization are needed.

Our goal is to go the extra mile to ensure that our clients are happy with our service.

I appreciate your understanding and patience in this matter .


Nick Morgan

RV Ready Temecula

(866) 383-1409



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Old 10-13-2015, 02:28 PM   #16
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Our sad Rv story, we purchased a New Alpine 3100rl from THE RV SPA of upland. After living in it at Palm Springs for Two months, I had an Anaphylactic attack that required ER treatment for mold spores. We have been denied insurance because the dealer will not find out how it got wet before we purchased insurance. Md said stay away! We lost thousands and had to give it back the bank because it is uninsurable with the mold and soft floors. Any ideas? legal will be Riverside County!


Franklin Jones

11260 SW Meadowbrook Dr. Apt. 4

Tigard, OR 97224


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Old 01-11-2016, 06:09 PM   #17
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The factory has not helped Yet!
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Old 01-12-2016, 01:57 PM   #18
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I would take all documantation to a Lawyer that is experienced with sueing companies . May do it on contingency if it looks like enough money.

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