We have had several issues with our BigHorn 3610 RE, 2011.... Our dealer has worked with us on most of our issues, it stayed at their shop more than our shed we built for it the first yr we owned it....finally got the major issue the fridge fixed after the replaced it with a Norcold. We fixed minor leaks under the br sink, dealer fixed the kitchen sink that fell in....let's see they changed our converter with an upgrade, we replaced a bad battery before the convertor failed.....we fixed our shower door that wouldn't stay on the track (glass kept falling out of its holder).....only 2 problem left with this rig is the end cap fiberglass has cracked on the corners. Sent pictures to the rep as requested and was told it was not under warranty, I replied even if we purchased an extended warranty.....NEVER HEARD BACK FROM THEM! Now I have the microwave / convection oven that I think the fan motors inside the unit have stopped working.....NOBODY, not even my dealer is trying to help! Did I tell you that the dealer no longer carries Heartland products... I was told to find a certified technician.....why is that my job? I love our unit, otherwise I would have claimed the lemon law long ago.....I have not made any threats or been rude to anybody. I just would like for Heartland to give a little more customer service on their higher end RV's. Their product is priced with the inception of being made of quality workmanship, and customer service. Hmmmmmm? Really? I loved my convection oven used it and not the propane one and really would love for it to work! Don't know if I would buy another Heartland Product again.