Ralph - In my case I bought tires from a company with many stores in the area and I expected to be able to have tires serviced or repaired if need be by any store of that company (Big O). Same as I would expect if I bought tires from Walmart or Costco or any other larger tire business. I don't think I was told when I bought tires that they were "special order" and could only be exchanged at the purchasing store. I would not have purchased from them.
Bob, Sandi & Marmaduke the Big Pug
SW OREGON 2004 Journey 39K, 330 Cat
If towing: a 2006 Mini Cooper or 1995 Wrangler