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Old 09-07-2012, 04:38 PM   #1
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Driver Tore the Awning When He Delivered My New FW

When I received my FW last week I had it delivered. He was to park it on my seasonal lot. He had the choice to back in or try and come in from the back and pull through. He chose to drive through but could not turn tight enough. He caught my awning on my enclosure that I have built in my site. Tore a hole in it. I made the dealer aware of it and today they still have not responded - even sent them pictures of it. Now we do not use our awning because of the enclosure that I built. I have patched up the awning with clear tape for now. I have asked the dealer for the following - in store credit to buy some accessories and that they note that this was not my fault and that when I go to trade the unit in 7-10 years from now that I not be penalized for the hole in the awning. What would you ask for or do in this case? Driver claimed he was an expert and could park any unit in any space!
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Old 09-07-2012, 04:45 PM   #2
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I would insist that the dealer replace the awning now. 7-10 years down the road will be a new batch of folks at the dealer and your paperwork will be lost.
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Old 09-07-2012, 04:47 PM   #3
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Make him pay for all the damages and if he doesn't respond to your wishes. Tell him you are getting legal advice.
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Old 09-07-2012, 04:48 PM   #4
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I would insist that the dealer replace the awning now. 7-10 years down the road will be a new batch of folks at the dealer and your paperwork will be lost.
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Old 09-07-2012, 04:48 PM   #5
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Old 09-07-2012, 05:51 PM   #6
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I would not have accepted it as is - think the finger pointing has just started. Time for hardball
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Old 09-07-2012, 09:56 PM   #7
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My thoughts are that we don't use the awning anyway I am fine with repairing it with awning repair tape. I have attached a picture of the damage. I am not fine that the damage happened and that is why I have asked for some resolution from the dealer. The awning will not be worth anything in 7-10 years anyways. They have offered us $500.00 credit which I am fine with. The driver was an employee of the dealership and I gave him the options on how to park. He could back in (my choice) or drive through and he chose to drive through and this is what happened. I have an enclosure built at my seasonal and he caught the awning on the edge of it.

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Old 09-07-2012, 10:11 PM   #8
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Here is a picture of the enclosure I built at my site. He caught the awning on the edge of it.

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Old 09-07-2012, 10:13 PM   #9
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Sounds like you achieved a solution that you're happy with. Good for you. Accidents happen and that does seem like a rather tight spot to get into. No doubt you'll be treated kindly by the shop in the future
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Old 09-08-2012, 08:47 AM   #10
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Perhaps I think differently. Why would anyone accept delivery of a damaged unit? You would have had a whole lot more leverage if you had simply said you would not accept and to take it back. Bet you would have been paid in a hurry.
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Old 09-08-2012, 08:58 AM   #11
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That hole will get bigger. The dealer should replace the awning now.

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Old 09-08-2012, 09:48 AM   #12
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As I said on the other forum .
Make them replace it
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Old 09-08-2012, 09:17 PM   #13
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Afte rpaying all that money for the 5thw you wanted to have it damaged upon delivery and not having it repaced immediately....."Not An Option"... Replace it now or take it back! JM2CW.
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Old 09-08-2012, 09:22 PM   #14
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I would insist that the dealer replace the awning now. 7-10 years down the road will be a new batch of folks at the dealer and your paperwork will be lost.
Ditto!!! Don't wait. Get them to repair now. May not be in business tomorrow.
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