Has anyone had a similar or any problems with Keystone not standing behind their products?
A few years back we had a slide issue that even a 5 year old would see it was a "build / design" issue. Keystone kept standing behind their statement that " Every RV that leaves our factory is built and designed 100% complete and right
Even the technician who worked on it at CW, said this was a 100% build issue. I asked why they don't tell Keystone this. They make more per hour charging the customer than they get from doing warranty work. Plain and simple.
So when looking at any new RV's over the last year, I by-pass anything having the Thor / Keystone badge.
When we bought our 2013 tt, it was still under the Dutchman name and warranty department. We had a few minor things taken care of no problem. I did mention something I thought was not right with the slide. The dealer shop manager said it was not a issue because it was with in tolerance. But shortly after it seemed to get worse. When I dug into it myself further after taking off interior access panels I saw how the unit was not built correctly.
But shortly after Dutchman products were now under the Keystone name and their warranty department. No matter what I said the warranty department would not give a hoot. And I was talking to the head of the warranty department. So she says..?